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BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars104
  • 4 stars72
  • 3 stars34
  • 2 stars20
  • 1 star5

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Verified reviews for BrightPay

235 reviews matching your filters

Rebecca Bramley

Office manager · 1-10 employees · Construction

United Kingdom
5.0

27 Apr 2026

Handles our client payrolls

The employee app stopped the constant requests for payslips. We run forty client payrolls from one place and it never stumbles.

Pros

The employee app stopped the constant requests for payslips.

Cons

Migrating years of desktop data took planning.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months7 found this helpful

Alan Thornley

Company secretary · 201-500 employees · Education

United Kingdom
5.0

26 Apr 2026

Cloud move aside, it is solid

The employee app stopped the constant requests for payslips, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

The employee app stopped the constant requests for payslips.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months5 found this helpful

Andrew Dunmore

Founder · 1-10 employees · Wholesale

United Kingdom
5.0

25 Apr 2026

Auto enrolment done right

It is ready on day one of every new tax year without fail, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months23 found this helpful

Michael Radcliffe

Office manager · 1-10 employees · Food and beverage

United Kingdom
3.0

24 Apr 2026

The bureau standard for a reason

Mixed. The employee app stopped the constant requests for payslips, but the new cloud pricing is less clear than the old desktop bands.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months16 found this helpful

Richard Sandhu

Sole trader · 1-10 employees · Fitness and leisure

United Kingdom
4.0

24 Apr 2026

Cloud move aside, it is solid

Support actually understands payroll rather than reading a script. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.

Pros

Support actually understands payroll rather than reading a script.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months24 found this helpful

Priya Cavendish

Director · 11-50 employees · Education

United Kingdom
5.0

21 Apr 2026

Cloud move aside, it is solid

Auto enrolment assessment and postponement are handled properly, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months3 found this helpful

David Hargreaves

Company secretary · 51-200 employees · Retail

United Kingdom
4.0

19 Apr 2026

Auto enrolment done right

Support actually understands payroll rather than reading a script, and it is ready on day one of every new tax year without fail. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

Support actually understands payroll rather than reading a script.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years9 found this helpful

Louise Nasir

Management accountant · 201-500 employees · Healthcare

United Kingdom
4.0

18 Apr 2026

The bureau standard for a reason

The batch processing saves our bureau hours every month, and auto enrolment assessment and postponement are handled properly. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years23 found this helpful

Emma Sinclair

Payroll manager · 51-200 employees · Engineering

LinkedIn verifiedUnited Kingdom
1.0

16 Apr 2026

The bureau standard for a reason

The new cloud pricing is less clear than the old desktop bands. The move to cloud only meant relearning workflows we knew cold. Looking at alternatives.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use
2.0
Value for money
1.0
Customer service
1.0
Functionality
2.0
Used for 2+ years16 found this helpful

Sophie Sinclair

Sole trader · 11-50 employees · Professional services

United Kingdom
4.0

14 Apr 2026

Ready every tax year

We run forty client payrolls from one place and it never stumbles. Only real gripe is that it is payroll only, so HR sits in a separate product.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years26 found this helpful