BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Rachel Sinclair

Owner · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom

2.0

23 Sep 2025

Trusted by our whole practice

It is payroll only, so HR sits in a separate product, and the move to cloud only meant relearning workflows we knew cold. We run forty client payrolls from one place and it never stumbles, which is about the only positive.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years37 found this helpful

Christopher Stroud

Financial controller · 51-200 employees · Veterinary

United Kingdom

4.0

21 Sep 2025

Cloud move aside, it is solid

It is ready on day one of every new tax year without fail, and auto enrolment assessment and postponement are handled properly. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

It is ready on day one of every new tax year without fail.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 1-2 years11 found this helpful

Callum Corrigan

HR director · 1000+ employees · Legal services

United Kingdom

4.0

19 Sep 2025

Cloud move aside, it is solid

Support actually understands payroll rather than reading a script, and auto enrolment assessment and postponement are handled properly. Migrating years of desktop data took planning, but we live with it.

Pros

Support actually understands payroll rather than reading a script.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years22 found this helpful

Stephen Stroud

Founder · 11-50 employees · Marketing and advertising

United Kingdom

5.0

16 Sep 2025

The bureau standard for a reason

We run forty client payrolls from one place and it never stumbles, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months14 found this helpful

Bethany Ellery

Sole trader · 11-50 employees · Hospitality

United Kingdom

4.0

13 Sep 2025

Cloud move aside, it is solid

It is ready on day one of every new tax year without fail. Only real gripe is that it is payroll only, so HR sits in a separate product.

Pros

It is ready on day one of every new tax year without fail.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months2 found this helpful

Martin Mackenzie

Financial controller · 201-500 employees · Recruitment

United Kingdom

5.0

8 Sep 2025

Ready every tax year

It is ready on day one of every new tax year without fail, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

It is ready on day one of every new tax year without fail.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years13 found this helpful

David Rhodes

Payroll manager · 51-200 employees · Retail

United Kingdom

5.0

3 Sep 2025

Ready every tax year

We run forty client payrolls from one place and it never stumbles, and it is ready on day one of every new tax year without fail. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years

David Patel

HR manager · 201-500 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

2 Sep 2025

Trusted by our whole practice

The employee app stopped the constant requests for payslips. The batch processing saves our bureau hours every month.

Pros

The employee app stopped the constant requests for payslips.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months6 found this helpful

Olivia Sinclair

HR manager · 201-500 employees · Accounting

United Kingdom

3.0

24 Aug 2025

Trusted by our whole practice

Auto enrolment assessment and postponement are handled properly. That said, it is payroll only, so HR sits in a separate product and migrating years of desktop data took planning.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years22 found this helpful

Louise Okonkwo

Director · 1-10 employees · Healthcare

United Kingdom

5.0

23 Aug 2025

Auto enrolment done right

Support actually understands payroll rather than reading a script. The employee app stopped the constant requests for payslips.

Pros

Support actually understands payroll rather than reading a script.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years5 found this helpful