BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Rachel Radcliffe

Operations manager · 51-200 employees · Legal services

United Kingdom

4.0

20 Aug 2025

Auto enrolment done right

Support actually understands payroll rather than reading a script. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.

Pros

Support actually understands payroll rather than reading a script.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years36 found this helpful

Kevin Ainsley

Bookkeeper · 11-50 employees · Logistics and transport

United Kingdom

4.0

19 Aug 2025

Handles our client payrolls

Auto enrolment assessment and postponement are handled properly. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months24 found this helpful

Laura Osei

Director · 11-50 employees · Hospitality

LinkedIn verifiedUnited Kingdom

5.0

19 Aug 2025

The bureau standard for a reason

The batch processing saves our bureau hours every month, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months9 found this helpful

Amy Mackenzie

Practice manager · 1-10 employees · Hospitality

United Kingdom

5.0

15 Aug 2025

Ready every tax year

We run forty client payrolls from one place and it never stumbles. Support actually understands payroll rather than reading a script.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years39 found this helpful

Christopher Trelawny

Office manager · 1-10 employees · IT services

LinkedIn verifiedUnited Kingdom

1.0

13 Aug 2025

Handles our client payrolls

It is payroll only, so HR sits in a separate product. The move to cloud only meant relearning workflows we knew cold. Looking at alternatives.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years14 found this helpful

Mohammed Sandhu

Financial controller · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom

3.0

12 Aug 2025

Cloud move aside, it is solid

Auto enrolment assessment and postponement are handled properly. That said, the new cloud pricing is less clear than the old desktop bands and it is payroll only, so HR sits in a separate product.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years23 found this helpful

Stephen Mackenzie

Finance manager · 201-500 employees · Education

United Kingdom

4.0

8 Aug 2025

Auto enrolment done right

Support actually understands payroll rather than reading a script. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.

Pros

Support actually understands payroll rather than reading a script.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years37 found this helpful

Megan Vaughan

Sole trader · 1-10 employees · Construction

LinkedIn verifiedUnited Kingdom

2.0

25 Jul 2025

Auto enrolment done right

The move to cloud only meant relearning workflows we knew cold, and it is payroll only, so HR sits in a separate product. It is ready on day one of every new tax year without fail, which is about the only positive.

Pros

It is ready on day one of every new tax year without fail.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years

David Vaughan

Bookkeeper · 1-10 employees · Charity and non-profit

United Kingdom

5.0

23 Jul 2025

Trusted by our whole practice

The employee app stopped the constant requests for payslips, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

The employee app stopped the constant requests for payslips.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months10 found this helpful

Priya Rhodes

HR manager · 51-200 employees · Accounting

LinkedIn verifiedUnited Kingdom

1.0

21 Jul 2025

Ready every tax year

It is payroll only, so HR sits in a separate product. Migrating years of desktop data took planning. Looking at alternatives.

Pros

Support actually understands payroll rather than reading a script.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 2.0
Value for money: 1.0
Customer service: 2.0
Functionality: 1.0

Used for 1-2 years1 found this helpful