BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Alan Cavendish

Office manager · 11-50 employees · Logistics and transport

United Kingdom

2.0

16 Jul 2025

Auto enrolment done right

Migrating years of desktop data took planning, and the move to cloud only meant relearning workflows we knew cold. The employee app stopped the constant requests for payslips, which is about the only positive.

Pros

The employee app stopped the constant requests for payslips.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years6 found this helpful

Aisha Sandhu

Bookkeeper · 11-50 employees · Legal services

United Kingdom

5.0

14 Jul 2025

Ready every tax year

It is ready on day one of every new tax year without fail, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months14 found this helpful

Eleanor Colquhoun

Director · 1-10 employees · IT services

United Kingdom

5.0

11 Jul 2025

Auto enrolment done right

Auto enrolment assessment and postponement are handled properly, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years28 found this helpful

Priya Middleton

Financial controller · 51-200 employees · Engineering

United Kingdom

5.0

27 Jun 2025

The bureau standard for a reason

The batch processing saves our bureau hours every month, and it is ready on day one of every new tax year without fail. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years6 found this helpful

Thomas Whitfield

Bookkeeper · 1-10 employees · Manufacturing

United Kingdom

5.0

25 Jun 2025

Auto enrolment done right

We run forty client payrolls from one place and it never stumbles, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months16 found this helpful

Kevin Vaughan

Practice manager · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom

4.0

24 Jun 2025

Trusted by our whole practice

The employee app stopped the constant requests for payslips. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years3 found this helpful

Simon Okonkwo

Finance business partner · 501-1000 employees · Legal services

United Kingdom

5.0

20 Jun 2025

Ready every tax year

The employee app stopped the constant requests for payslips. Auto enrolment assessment and postponement are handled properly.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years10 found this helpful

Kevin Quinn

Office manager · 1-10 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

5.0

19 Jun 2025

The bureau standard for a reason

It is ready on day one of every new tax year without fail, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

It is ready on day one of every new tax year without fail.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months31 found this helpful

Mark Bhatti

Founder · 11-50 employees · Engineering

United Kingdom

4.0

12 Jun 2025

The bureau standard for a reason

It is ready on day one of every new tax year without fail. Only real gripe is that it is payroll only, so HR sits in a separate product.

Pros

It is ready on day one of every new tax year without fail.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months36 found this helpful

Andrew Osei

Practice manager · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom

3.0

10 Jun 2025

Ready every tax year

The batch processing saves our bureau hours every month. That said, migrating years of desktop data took planning and the move to cloud only meant relearning workflows we knew cold.

Pros

The batch processing saves our bureau hours every month.

Cons

Migrating years of desktop data took planning.

Ease of use: 2.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months24 found this helpful