BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Ian Mackenzie

Founder · 1-10 employees · IT services

LinkedIn verifiedUnited Kingdom

3.0

9 Jun 2025

Cloud move aside, it is solid

We run forty client payrolls from one place and it never stumbles. That said, the new cloud pricing is less clear than the old desktop bands and the move to cloud only meant relearning workflows we knew cold.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months19 found this helpful

Stephen Dunmore

Founder · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom

5.0

4 Jun 2025

Cloud move aside, it is solid

The employee app stopped the constant requests for payslips, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

The employee app stopped the constant requests for payslips.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months32 found this helpful

Stephen Mackenzie

Office manager · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

27 May 2025

Cloud move aside, it is solid

The batch processing saves our bureau hours every month, and the employee app stopped the constant requests for payslips. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years15 found this helpful

Owen Bramley

Management accountant · 51-200 employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

27 May 2025

Cloud move aside, it is solid

It is ready on day one of every new tax year without fail, and support actually understands payroll rather than reading a script. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

It is ready on day one of every new tax year without fail.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months13 found this helpful

Jodie Trelawny

Finance director · 1000+ employees · Healthcare

United Kingdom

1.0

26 May 2025

Handles our client payrolls

The new cloud pricing is less clear than the old desktop bands. Migrating years of desktop data took planning. Looking at alternatives.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for 1-2 years7 found this helpful

Robert Baptiste

Practice manager · 11-50 employees · Education

United Kingdom

4.0

24 May 2025

Ready every tax year

The employee app stopped the constant requests for payslips. Only real gripe is that the move to cloud only meant relearning workflows we knew cold.

Pros

The employee app stopped the constant requests for payslips.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years7 found this helpful

Katie Okonkwo

Management accountant · 51-200 employees · Recruitment

United Kingdom

5.0

24 May 2025

The bureau standard for a reason

Auto enrolment assessment and postponement are handled properly, and the batch processing saves our bureau hours every month. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years21 found this helpful

Rachel Radcliffe

Bookkeeper · 11-50 employees · Legal services

United Kingdom

5.0

21 May 2025

Auto enrolment done right

The batch processing saves our bureau hours every month, and it is ready on day one of every new tax year without fail. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years6 found this helpful

Claire Osei

Bookkeeper · 1-10 employees · Fitness and leisure

United Kingdom

5.0

13 May 2025

Trusted by our whole practice

The employee app stopped the constant requests for payslips, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months21 found this helpful

Stephen Lockhart

Director · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

12 May 2025

Auto enrolment done right

The batch processing saves our bureau hours every month. The employee app stopped the constant requests for payslips.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months15 found this helpful