BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Craig Okonkwo

Sole trader · 1-10 employees · Marketing and advertising

United Kingdom

4.0

10 May 2025

Auto enrolment done right

The employee app stopped the constant requests for payslips, and we run forty client payrolls from one place and it never stumbles. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

The employee app stopped the constant requests for payslips.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months1 found this helpful

Laura Kaur

Office manager · 11-50 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

3 May 2025

Trusted by our whole practice

Support actually understands payroll rather than reading a script, and the batch processing saves our bureau hours every month. No complaints so far.

Pros

Support actually understands payroll rather than reading a script.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months22 found this helpful

Owen Stroud

HR manager · 201-500 employees · Engineering

LinkedIn verifiedUnited Kingdom

2.0

2 May 2025

Handles our client payrolls

The new cloud pricing is less clear than the old desktop bands, and it is payroll only, so HR sits in a separate product. The batch processing saves our bureau hours every month, which is about the only positive.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for 6-12 months20 found this helpful

Charlotte Adeyemi

Sole trader · 1-10 employees · Engineering

United Kingdom

3.0

28 Apr 2025

Handles our client payrolls

Support actually understands payroll rather than reading a script. That said, the move to cloud only meant relearning workflows we knew cold and the new cloud pricing is less clear than the old desktop bands.

Pros

Support actually understands payroll rather than reading a script.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 2.0
Customer service: 4.0
Functionality: 2.0

Used for 2+ years21 found this helpful

Alan Hargreaves

Practice manager · 1-10 employees · Veterinary

United Kingdom

3.0

27 Apr 2025

Ready every tax year

Mixed. The employee app stopped the constant requests for payslips, but the move to cloud only meant relearning workflows we knew cold.

Pros

The employee app stopped the constant requests for payslips.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 4.0

Used for 6-12 months22 found this helpful

Priya Kaur

Finance manager · 51-200 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

2.0

18 Apr 2025

Handles our client payrolls

Migrating years of desktop data took planning, and the move to cloud only meant relearning workflows we knew cold. Support actually understands payroll rather than reading a script, which is about the only positive.

Pros

Support actually understands payroll rather than reading a script.

Cons

Migrating years of desktop data took planning.

Ease of use: 1.0
Value for money: 3.0
Customer service: 1.0
Functionality: 2.0

Used for 6-12 months13 found this helpful

Thomas Sandhu

Owner · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

4.0

13 Apr 2025

The bureau standard for a reason

It is ready on day one of every new tax year without fail. Only real gripe is that migrating years of desktop data took planning.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months33 found this helpful

Amy Patel

Owner · 11-50 employees · Hospitality

United Kingdom

3.0

12 Apr 2025

Handles our client payrolls

Mixed. The employee app stopped the constant requests for payslips, but the move to cloud only meant relearning workflows we knew cold.

Pros

The employee app stopped the constant requests for payslips.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months21 found this helpful

Sarah Bhatti

Group financial controller · 501-1000 employees · Professional services

LinkedIn verifiedUnited Kingdom

2.0

8 Apr 2025

Trusted by our whole practice

It is payroll only, so HR sits in a separate product, and the move to cloud only meant relearning workflows we knew cold. The batch processing saves our bureau hours every month, which is about the only positive.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 1.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for 6-12 months16 found this helpful

Sarah Cavendish

Office manager · 11-50 employees · Hospitality

United Kingdom

4.0

2 Apr 2025

Auto enrolment done right

The batch processing saves our bureau hours every month. Only real gripe is that the move to cloud only meant relearning workflows we knew cold.

Pros

The batch processing saves our bureau hours every month.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months