BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Helen Ashworth

Management accountant · 201-500 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

8 Aug 2024

Cloud move aside, it is solid

The employee app stopped the constant requests for payslips, and support actually understands payroll rather than reading a script. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years36 found this helpful

Michael Begum

Office manager · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

2.0

7 Aug 2024

Trusted by our whole practice

The new cloud pricing is less clear than the old desktop bands, and it is payroll only, so HR sits in a separate product. Support actually understands payroll rather than reading a script, which is about the only positive.

Pros

Support actually understands payroll rather than reading a script.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years20 found this helpful

Neil Thornley

Bookkeeper · 1-10 employees · IT services

LinkedIn verifiedUnited Kingdom

2.0

5 Aug 2024

Trusted by our whole practice

Migrating years of desktop data took planning, and the new cloud pricing is less clear than the old desktop bands. We run forty client payrolls from one place and it never stumbles, which is about the only positive.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years34 found this helpful

Daniel Stroud

Operations manager · 51-200 employees · Construction

United Kingdom

4.0

1 Aug 2024

Auto enrolment done right

We run forty client payrolls from one place and it never stumbles, and auto enrolment assessment and postponement are handled properly. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months25 found this helpful

Megan Osei

Office manager · 1-10 employees · Engineering

United Kingdom

3.0

30 Jul 2024

The bureau standard for a reason

Mixed. Auto enrolment assessment and postponement are handled properly, but migrating years of desktop data took planning.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months21 found this helpful

Megan Nasir

Finance manager · 201-500 employees · Accounting

LinkedIn verifiedUnited Kingdom

2.0

29 Jul 2024

Auto enrolment done right

Migrating years of desktop data took planning, and the move to cloud only meant relearning workflows we knew cold. Support actually understands payroll rather than reading a script, which is about the only positive.

Pros

Support actually understands payroll rather than reading a script.

Cons

Migrating years of desktop data took planning.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 6-12 months6 found this helpful

Simon Halliwell

Financial controller · 201-500 employees · Property and lettings

United Kingdom

5.0

24 Jul 2024

Handles our client payrolls

The employee app stopped the constant requests for payslips. The batch processing saves our bureau hours every month.

Pros

The employee app stopped the constant requests for payslips.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months37 found this helpful

Andrew Adeyemi

Director · 1-10 employees · Charity and non-profit

United Kingdom

2.0

21 Jul 2024

Cloud move aside, it is solid

Migrating years of desktop data took planning, and the new cloud pricing is less clear than the old desktop bands. The employee app stopped the constant requests for payslips, which is about the only positive.

Pros

The employee app stopped the constant requests for payslips.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years14 found this helpful

Neil Halliwell

Finance business partner · 1000+ employees · Recruitment

United Kingdom

4.0

15 Jul 2024

Trusted by our whole practice

We run forty client payrolls from one place and it never stumbles. Only real gripe is that migrating years of desktop data took planning.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months8 found this helpful

Christopher Iqbal

Owner · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

11 Jul 2024

Auto enrolment done right

We run forty client payrolls from one place and it never stumbles. Support actually understands payroll rather than reading a script.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years1 found this helpful