BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Rachel Radcliffe

Payroll manager · 201-500 employees · Property and lettings

United Kingdom

3.0

25 Oct 2024

Auto enrolment done right

Mixed. The employee app stopped the constant requests for payslips, but the new cloud pricing is less clear than the old desktop bands.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months37 found this helpful

Olivia Nasir

Bookkeeper · 11-50 employees · Logistics and transport

United Kingdom

4.0

24 Oct 2024

Trusted by our whole practice

Support actually understands payroll rather than reading a script. Only real gripe is that it is payroll only, so HR sits in a separate product.

Pros

Support actually understands payroll rather than reading a script.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months

Eleanor Hargreaves

Head of payroll · 1000+ employees · Food and beverage

United Kingdom

5.0

23 Oct 2024

Auto enrolment done right

We run forty client payrolls from one place and it never stumbles, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months13 found this helpful

Simon Nowak

Practice manager · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

3.0

14 Oct 2024

Handles our client payrolls

Support actually understands payroll rather than reading a script. That said, migrating years of desktop data took planning and it is payroll only, so HR sits in a separate product.

Pros

Support actually understands payroll rather than reading a script.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months14 found this helpful

Fiona Marsden

Finance manager · 51-200 employees · Logistics and transport

United Kingdom

3.0

4 Oct 2024

Handles our client payrolls

Mixed. The employee app stopped the constant requests for payslips, but the new cloud pricing is less clear than the old desktop bands.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years24 found this helpful

Helen Whitfield

Group financial controller · 501-1000 employees · Accounting

United Kingdom

4.0

25 Sep 2024

Ready every tax year

Auto enrolment assessment and postponement are handled properly. Only real gripe is that migrating years of desktop data took planning.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months34 found this helpful

Callum Fairbanks

Practice manager · 1-10 employees · Food and beverage

United Kingdom

5.0

24 Sep 2024

The bureau standard for a reason

We run forty client payrolls from one place and it never stumbles. It is ready on day one of every new tax year without fail.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years19 found this helpful

Thomas Ashworth

Office manager · 1-10 employees · Professional services

United Kingdom

5.0

24 Sep 2024

Cloud move aside, it is solid

Support actually understands payroll rather than reading a script, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

Support actually understands payroll rather than reading a script.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months

Kevin Ashworth

Group financial controller · 1000+ employees · Professional services

United Kingdom

5.0

18 Sep 2024

Cloud move aside, it is solid

The batch processing saves our bureau hours every month. We run forty client payrolls from one place and it never stumbles.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months24 found this helpful

Louise Kaur

Practice manager · 11-50 employees · Hospitality

United Kingdom

5.0

18 Sep 2024

Trusted by our whole practice

We run forty client payrolls from one place and it never stumbles. Support actually understands payroll rather than reading a script.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years11 found this helpful