BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

James Thornley

Owner · 1-10 employees · Professional services

United Kingdom

5.0

14 Dec 2024

Trusted by our whole practice

Auto enrolment assessment and postponement are handled properly, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years36 found this helpful

Aisha Rhodes

Financial controller · 201-500 employees · Legal services

United Kingdom

4.0

14 Dec 2024

Auto enrolment done right

Support actually understands payroll rather than reading a script. Only real gripe is that the move to cloud only meant relearning workflows we knew cold.

Pros

Support actually understands payroll rather than reading a script.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 6-12 months25 found this helpful

Owen Okonkwo

Practice manager · 1-10 employees · Wholesale

United Kingdom

3.0

12 Dec 2024

Cloud move aside, it is solid

Mixed. The batch processing saves our bureau hours every month, but the new cloud pricing is less clear than the old desktop bands.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 2.0
Value for money: 4.0
Customer service: 4.0
Functionality: 2.0

Used for 6-12 months15 found this helpful

Aisha Ellery

Director · 1-10 employees · Accounting

United Kingdom

5.0

8 Dec 2024

Cloud move aside, it is solid

We run forty client payrolls from one place and it never stumbles, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months19 found this helpful

Callum Ellery

HR manager · 201-500 employees · Education

United Kingdom

5.0

3 Dec 2024

Auto enrolment done right

The batch processing saves our bureau hours every month, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years34 found this helpful

Craig Bramley

Sole trader · 1-10 employees · Marketing and advertising

United Kingdom

4.0

29 Nov 2024

Cloud move aside, it is solid

The employee app stopped the constant requests for payslips, and auto enrolment assessment and postponement are handled properly. Migrating years of desktop data took planning, but we live with it.

Pros

The employee app stopped the constant requests for payslips.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months20 found this helpful

Peter Iqbal

Financial controller · 51-200 employees · Wholesale

United Kingdom

5.0

15 Nov 2024

Auto enrolment done right

It is ready on day one of every new tax year without fail, and the batch processing saves our bureau hours every month. No complaints so far.

Pros

It is ready on day one of every new tax year without fail.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years34 found this helpful

Amy Ashworth

Bookkeeper · 11-50 employees · Logistics and transport

United Kingdom

4.0

9 Nov 2024

Handles our client payrolls

The batch processing saves our bureau hours every month, and auto enrolment assessment and postponement are handled properly. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years24 found this helpful

Daniel Okonkwo

Practice manager · 1-10 employees · Recruitment

United Kingdom

5.0

9 Nov 2024

Trusted by our whole practice

Auto enrolment assessment and postponement are handled properly, and we run forty client payrolls from one place and it never stumbles. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years36 found this helpful

Nicola Nasir

Management accountant · 51-200 employees · Construction

LinkedIn verifiedUnited Kingdom

3.0

2 Nov 2024

Handles our client payrolls

Auto enrolment assessment and postponement are handled properly. That said, migrating years of desktop data took planning and the move to cloud only meant relearning workflows we knew cold.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years14 found this helpful