BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Christopher Holloway

Office manager · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

10 Jan 2025

Ready every tax year

The employee app stopped the constant requests for payslips, and auto enrolment assessment and postponement are handled properly. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 5.0
Customer service: 5.0
Functionality: 3.0

Used for 1-2 years32 found this helpful

Rachel Middleton

Director · 1-10 employees · Wholesale

United Kingdom

4.0

9 Jan 2025

The bureau standard for a reason

We run forty client payrolls from one place and it never stumbles, and the employee app stopped the constant requests for payslips. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 5.0

Used for Less than 6 months29 found this helpful

Mohammed Sinclair

Practice manager · 11-50 employees · Marketing and advertising

United Kingdom

5.0

9 Jan 2025

Auto enrolment done right

The batch processing saves our bureau hours every month, and it is ready on day one of every new tax year without fail. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months16 found this helpful

Megan Sandhu

Company secretary · 51-200 employees · Charity and non-profit

United Kingdom

5.0

8 Jan 2025

Cloud move aside, it is solid

We run forty client payrolls from one place and it never stumbles. Auto enrolment assessment and postponement are handled properly.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years32 found this helpful

Paul Nowak

Office manager · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

4.0

4 Jan 2025

Auto enrolment done right

Support actually understands payroll rather than reading a script. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.

Pros

Support actually understands payroll rather than reading a script.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 3.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months33 found this helpful

Amy Sandhu

Bookkeeper · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

31 Dec 2024

Auto enrolment done right

It is ready on day one of every new tax year without fail, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years21 found this helpful

Mohammed Quinn

HR manager · 201-500 employees · Hospitality

United Kingdom

5.0

26 Dec 2024

Handles our client payrolls

It is ready on day one of every new tax year without fail. Support actually understands payroll rather than reading a script.

Pros

It is ready on day one of every new tax year without fail.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months

Charlotte Okonkwo

Founder · 11-50 employees · Legal services

United Kingdom

5.0

24 Dec 2024

Auto enrolment done right

We run forty client payrolls from one place and it never stumbles, and it is ready on day one of every new tax year without fail. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years2 found this helpful

Nicola Quinn

Owner · 1-10 employees · Construction

United Kingdom

1.0

20 Dec 2024

The bureau standard for a reason

The move to cloud only meant relearning workflows we knew cold. The new cloud pricing is less clear than the old desktop bands. Looking at alternatives.

Pros

The employee app stopped the constant requests for payslips.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for 6-12 months33 found this helpful

Fiona Lockhart

Office manager · 11-50 employees · Accounting

United Kingdom

4.0

16 Dec 2024

Auto enrolment done right

It is ready on day one of every new tax year without fail, and auto enrolment assessment and postponement are handled properly. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

It is ready on day one of every new tax year without fail.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years22 found this helpful