BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Claire Corrigan

Office manager · 11-50 employees · Legal services

United Kingdom

4.0

6 Mar 2025

Cloud move aside, it is solid

We run forty client payrolls from one place and it never stumbles, and the batch processing saves our bureau hours every month. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 5.0

Used for 1-2 years35 found this helpful

Eleanor Trelawny

Finance manager · 201-500 employees · Accounting

LinkedIn verifiedUnited Kingdom

5.0

5 Mar 2025

Auto enrolment done right

The batch processing saves our bureau hours every month, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months21 found this helpful

Priya Wexford

Founder · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

4.0

6 Feb 2025

Handles our client payrolls

The batch processing saves our bureau hours every month, and auto enrolment assessment and postponement are handled properly. Migrating years of desktop data took planning, but we live with it.

Pros

The batch processing saves our bureau hours every month.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years38 found this helpful

Callum Bhatti

Practice manager · 1-10 employees · Professional services

United Kingdom

4.0

27 Jan 2025

Ready every tax year

It is ready on day one of every new tax year without fail, and support actually understands payroll rather than reading a script. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

It is ready on day one of every new tax year without fail.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months9 found this helpful

Rebecca Begum

Founder · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

25 Jan 2025

The bureau standard for a reason

We run forty client payrolls from one place and it never stumbles. Support actually understands payroll rather than reading a script.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months17 found this helpful

Alan Vaughan

Office manager · 11-50 employees · Healthcare

United Kingdom

3.0

18 Jan 2025

Trusted by our whole practice

The employee app stopped the constant requests for payslips. That said, it is payroll only, so HR sits in a separate product and the new cloud pricing is less clear than the old desktop bands.

Pros

The employee app stopped the constant requests for payslips.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years12 found this helpful

David Nowak

Owner · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

4.0

15 Jan 2025

Handles our client payrolls

It is ready on day one of every new tax year without fail, and we run forty client payrolls from one place and it never stumbles. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

It is ready on day one of every new tax year without fail.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years21 found this helpful

Craig Kowalski

Finance director · 501-1000 employees · Recruitment

United Kingdom

4.0

12 Jan 2025

Cloud move aside, it is solid

Support actually understands payroll rather than reading a script, and the employee app stopped the constant requests for payslips. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

Support actually understands payroll rather than reading a script.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years29 found this helpful

Jodie Halliwell

Owner · 11-50 employees · Logistics and transport

United Kingdom

5.0

12 Jan 2025

Ready every tax year

The batch processing saves our bureau hours every month, and we run forty client payrolls from one place and it never stumbles. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months2 found this helpful

Michael Ainsley

Finance manager · 201-500 employees · Construction

United Kingdom

5.0

10 Jan 2025

Ready every tax year

It is ready on day one of every new tax year without fail. The employee app stopped the constant requests for payslips.

Pros

It is ready on day one of every new tax year without fail.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years20 found this helpful