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Xero Payroll

Verified listing

RTI compliant payroll built into Xero rather than bolted onto it

4.1Based on 225 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars100
  • 4 stars72
  • 3 stars35
  • 2 stars14
  • 1 star4

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Verified reviews for Xero Payroll

225 reviews matching your filters

Neil Holloway

Director · 11-50 employees · Food and beverage

United Kingdom
2.0

28 Mar 2026

Fine up to a point

Moving past your tier headcount costs more than expected, and it is built for simple payrolls, multiple pay frequencies push its limits. Auto enrolment assessment runs each period without me remembering, which is about the only positive.

Pros

Auto enrolment assessment runs each period without me remembering.

Cons

Moving past your tier headcount costs more than expected.

Ease of use
3.0
Value for money
2.0
Customer service
2.0
Functionality
1.0
Used for 1-2 years12 found this helpful

Emma Cavendish

Founder · 11-50 employees · Legal services

United Kingdom
5.0

20 Mar 2026

Fine up to a point

Auto enrolment assessment runs each period without me remembering, and the pay run posts straight to the ledger so there is no journal to key. No complaints so far.

Pros

Auto enrolment assessment runs each period without me remembering.

Cons

The per person allowance is easy to misread when you are growing.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months12 found this helpful

Martin Sinclair

Owner · 1-10 employees · IT services

United Kingdom
4.0

11 Mar 2026

Posts to the ledger automatically

Employees update their own details and request holiday in the app. Only real gripe is that a bureau would find it too light.

Pros

Employees update their own details and request holiday in the app.

Cons

A bureau would find it too light.

Ease of use
3.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months33 found this helpful

Simon Holloway

Company secretary · 51-200 employees · Professional services

United Kingdom
5.0

10 Mar 2026

Works because it is inside Xero

The pension provider connection to NEST just worked. Sharing one audit trail with the accounts made year end simpler.

Pros

The pension provider connection to NEST just worked.

Cons

CIS lives in the main Xero product rather than here.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years22 found this helpful

Laura Hargreaves

Director · 11-50 employees · Food and beverage

United Kingdom
4.0

8 Mar 2026

Employees help themselves now

The pension provider connection to NEST just worked, and sharing one audit trail with the accounts made year end simpler. A bureau would find it too light, but we live with it.

Pros

The pension provider connection to NEST just worked.

Cons

A bureau would find it too light.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months26 found this helpful

Zoe Devlin

Sole trader · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom
3.0

3 Mar 2026

Fine up to a point

Employees update their own details and request holiday in the app. That said, it is built for simple payrolls, multiple pay frequencies push its limits and the per person allowance is easy to misread when you are growing.

Pros

Employees update their own details and request holiday in the app.

Cons

It is built for simple payrolls, multiple pay frequencies push its limits.

Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
2.0
Used for 6-12 months19 found this helpful

Louise Whitfield

Director · 1-10 employees · Logistics and transport

United Kingdom
4.0

27 Feb 2026

Great if your payroll is simple

The pay run posts straight to the ledger so there is no journal to key, and auto enrolment assessment runs each period without me remembering. A bureau would find it too light, but we live with it.

Pros

The pay run posts straight to the ledger so there is no journal to key.

Cons

A bureau would find it too light.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years22 found this helpful

Daniel Bramley

Owner · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
2.0

26 Feb 2026

Fine up to a point

A bureau would find it too light, and the per person allowance is easy to misread when you are growing. The pay run posts straight to the ledger so there is no journal to key, which is about the only positive.

Pros

The pay run posts straight to the ledger so there is no journal to key.

Cons

A bureau would find it too light.

Ease of use
2.0
Value for money
3.0
Customer service
2.0
Functionality
2.0
Used for Less than 6 months2 found this helpful

Neil Sinclair

Financial controller · 51-200 employees · Hospitality

United Kingdom
5.0

26 Feb 2026

Works because it is inside Xero

Sharing one audit trail with the accounts made year end simpler, and employees update their own details and request holiday in the app. No complaints so far.

Pros

Sharing one audit trail with the accounts made year end simpler.

Cons

A bureau would find it too light.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months17 found this helpful

Richard Bhatti

Company secretary · 51-200 employees · Manufacturing

United Kingdom
4.0

24 Feb 2026

Great if your payroll is simple

The pay run posts straight to the ledger so there is no journal to key, and the pension provider connection to NEST just worked. A bureau would find it too light, but we live with it.

Pros

The pay run posts straight to the ledger so there is no journal to key.

Cons

A bureau would find it too light.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months24 found this helpful