Bank reconciliation is quick once the rules learn your suppliers. Only real gripe is that the Start tier is too limited, you end up on Standard almost immediately.
Pros
Bank reconciliation is quick once the rules learn your suppliers.
Cons
The Start tier is too limited, you end up on Standard almost immediately.
Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 2+ years5 found this helpful
C
Charlotte Kowalski
Office manager · 1-10 employees · Professional services
LinkedIn verifiedUnited Kingdom
5.0
17 Sep 2025
Good value once you are on Standard
Having payroll included saved us a second subscription entirely, and support answered the phone in under five minutes at year end. No complaints so far.
Pros
Having payroll included saved us a second subscription entirely.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
Mixed. CIS deductions calculate correctly, which the last package got wrong twice, but adding employees to payroll pushes the monthly cost up faster than expected.
Pros
CIS deductions calculate correctly, which the last package got wrong twice.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
Ease of use
3.0
Value for money
4.0
Customer service
2.0
Functionality
4.0
Used for 2+ years2 found this helpful
C
Craig Corrigan
Group financial controller · 501-1000 employees · Engineering
United Kingdom
4.0
15 Sep 2025
Fine for our size
Moving from spreadsheets took a weekend and the import worked, and invoice chasing runs itself and our debtor days dropped noticeably. Receipt capture is metered and 30 a month goes quickly in a busy period, but we live with it.
Pros
Moving from spreadsheets took a weekend and the import worked.
Cons
Receipt capture is metered and 30 a month goes quickly in a busy period.
Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years13 found this helpful
F
Fiona Mackenzie
Practice manager · 1-10 employees · Veterinary
United Kingdom
5.0
10 Sep 2025
Does what a small business needs
Copilot flagged a duplicate supplier invoice before we paid it, and the cash flow forecast is genuinely useful for planning payment runs. No complaints so far.
Pros
Copilot flagged a duplicate supplier invoice before we paid it.
Cons
The Start tier is too limited, you end up on Standard almost immediately.
Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months36 found this helpful
P
Paul Osei
Office manager · 1-10 employees · Healthcare
United Kingdom
5.0
1 Sep 2025
Does what a small business needs
The cash flow forecast is genuinely useful for planning payment runs, and bank reconciliation is quick once the rules learn your suppliers. No complaints so far.
Pros
The cash flow forecast is genuinely useful for planning payment runs.
Cons
The Start tier is too limited, you end up on Standard almost immediately.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years27 found this helpful
C
Charlotte Patel
Director · 1-10 employees · Engineering
United Kingdom
4.0
31 Aug 2025
Works, with caveats on the entry tier
Moving from spreadsheets took a weekend and the import worked, and bank reconciliation is quick once the rules learn your suppliers. Adding employees to payroll pushes the monthly cost up faster than expected, but we live with it.
Pros
Moving from spreadsheets took a weekend and the import worked.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 2+ years28 found this helpful
S
Sarah Vaughan
Founder · 11-50 employees · Food and beverage
United Kingdom
2.0
28 Aug 2025
Works, with caveats on the entry tier
Reporting is fine until you want something custom, then it is export to Excel, and the interface changed twice in a year and retraining staff is a cost. VAT returns submit cleanly and the MTD side has never given us trouble, which is about the only positive.
Pros
VAT returns submit cleanly and the MTD side has never given us trouble.
Cons
Reporting is fine until you want something custom, then it is export to Excel.
Ease of use
3.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for Less than 6 months21 found this helpful
N
Neil Bhatti
Director · 1-10 employees · Logistics and transport
LinkedIn verifiedUnited Kingdom
4.0
13 Aug 2025
Good value once you are on Standard
CIS deductions calculate correctly, which the last package got wrong twice, and Copilot flagged a duplicate supplier invoice before we paid it. The interface changed twice in a year and retraining staff is a cost, but we live with it.
Pros
CIS deductions calculate correctly, which the last package got wrong twice.
Cons
The interface changed twice in a year and retraining staff is a cost.