Reporting is fine until you want something custom, then it is export to Excel, and adding employees to payroll pushes the monthly cost up faster than expected. Support answered the phone in under five minutes at year end, which is about the only positive.
Pros
Support answered the phone in under five minutes at year end.
Cons
Reporting is fine until you want something custom, then it is export to Excel.
Ease of use
2.0
Value for money
1.0
Customer service
2.0
Functionality
3.0
Used for 2+ years29 found this helpful
D
Daniel Nowak
Practice manager · 1-10 employees · Manufacturing
LinkedIn verifiedUnited Kingdom
2.0
9 Feb 2026
Payroll being included changed the maths
Receipt capture is metered and 30 a month goes quickly in a busy period, and the Start tier is too limited, you end up on Standard almost immediately. The cash flow forecast is genuinely useful for planning payment runs, which is about the only positive.
Pros
The cash flow forecast is genuinely useful for planning payment runs.
Cons
Receipt capture is metered and 30 a month goes quickly in a busy period.
Ease of use
1.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for Less than 6 months5 found this helpful
D
Daniel Colquhoun
Sole trader · 1-10 employees · Logistics and transport
United Kingdom
5.0
3 Feb 2026
Good value once you are on Standard
Moving from spreadsheets took a weekend and the import worked. Support answered the phone in under five minutes at year end.
Pros
Moving from spreadsheets took a weekend and the import worked.
Cons
Reporting is fine until you want something custom, then it is export to Excel.
CIS deductions calculate correctly, which the last package got wrong twice, and the cash flow forecast is genuinely useful for planning payment runs. The Start tier is too limited, you end up on Standard almost immediately, but we live with it.
Pros
CIS deductions calculate correctly, which the last package got wrong twice.
Cons
The Start tier is too limited, you end up on Standard almost immediately.
Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years4 found this helpful
A
Alan Mackenzie
Management accountant · 201-500 employees · Food and beverage
United Kingdom
4.0
13 Jan 2026
Does what a small business needs
VAT returns submit cleanly and the MTD side has never given us trouble, and bank reconciliation is quick once the rules learn your suppliers. Adding employees to payroll pushes the monthly cost up faster than expected, but we live with it.
Pros
VAT returns submit cleanly and the MTD side has never given us trouble.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months15 found this helpful
M
Megan Quinn
Company secretary · 51-200 employees · Retail
United Kingdom
5.0
8 Jan 2026
Good value once you are on Standard
The cash flow forecast is genuinely useful for planning payment runs. VAT returns submit cleanly and the MTD side has never given us trouble.
Pros
The cash flow forecast is genuinely useful for planning payment runs.
Cons
The Start tier is too limited, you end up on Standard almost immediately.
Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months18 found this helpful
G
Gareth Sinclair
Office manager · 1-10 employees · Charity and non-profit
United Kingdom
5.0
6 Jan 2026
Reliable, if not exciting
The cash flow forecast is genuinely useful for planning payment runs, and VAT returns submit cleanly and the MTD side has never given us trouble. No complaints so far.
Pros
The cash flow forecast is genuinely useful for planning payment runs.
Cons
Receipt capture is metered and 30 a month goes quickly in a busy period.
Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months24 found this helpful
E
Emma Dunmore
Office manager · 1-10 employees · Logistics and transport
United Kingdom
5.0
5 Jan 2026
Payroll being included changed the maths
Bank reconciliation is quick once the rules learn your suppliers, and Copilot flagged a duplicate supplier invoice before we paid it. No complaints so far.
Pros
Bank reconciliation is quick once the rules learn your suppliers.
Cons
Reporting is fine until you want something custom, then it is export to Excel.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years24 found this helpful
K
Kevin Osei
Head of finance · 1000+ employees · Fitness and leisure
LinkedIn verifiedUnited Kingdom
5.0
29 Dec 2025
Good value once you are on Standard
Copilot flagged a duplicate supplier invoice before we paid it. Having payroll included saved us a second subscription entirely.
Pros
Copilot flagged a duplicate supplier invoice before we paid it.
Cons
The Start tier is too limited, you end up on Standard almost immediately.
Bank reconciliation is quick once the rules learn your suppliers, and support answered the phone in under five minutes at year end. The Start tier is too limited, you end up on Standard almost immediately, but we live with it.
Pros
Bank reconciliation is quick once the rules learn your suppliers.
Cons
The Start tier is too limited, you end up on Standard almost immediately.
