Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

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Verified reviews for Pipedrive

228 reviews matching your filters

David Cavendish

Director · 1-10 employees · Education

United Kingdom

3.0

13 Sep 2025

Affordable and easy

The pipeline view means reps always know what to do next. That said, it is sales only, marketing and service need other tools and the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 2.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years4 found this helpful

Martin Nowak

Owner · 11-50 employees · Charity and non-profit

United Kingdom

5.0

13 Sep 2025

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks, and the pipeline view means reps always know what to do next. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months39 found this helpful

Alan Dunmore

Bookkeeper · 11-50 employees · Professional services

United Kingdom

4.0

13 Sep 2025

The pipeline view sells it

We were up and running properly within a day, no consultant, and the automation handles the routine follow ups for us. The add ons stack up in cost once you want more, but we live with it.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months23 found this helpful

Freya Marsden

Director · 1-10 employees · Food and beverage

United Kingdom

4.0

29 Aug 2025

High adoption from our reps

Per seat pricing is clear and affordable at our size. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months35 found this helpful

Emma Adeyemi

Operations manager · 51-200 employees · Marketing and advertising

United Kingdom

4.0

20 Aug 2025

Up and running in a day

The pipeline view means reps always know what to do next. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months14 found this helpful

Fiona Ashworth

Owner · 11-50 employees · Marketing and advertising

United Kingdom

5.0

17 Aug 2025

Built for salespeople

The pipeline view means reps always know what to do next, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years36 found this helpful

James Ashworth

HR manager · 201-500 employees · Engineering

United Kingdom

5.0

13 Aug 2025

Up and running in a day

Adoption is high because it does not treat salespeople as data clerks. The pipeline view means reps always know what to do next.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The add ons stack up in cost once you want more.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years19 found this helpful

Mark Kaur

HR director · 501-1000 employees · Hospitality

LinkedIn verifiedUnited Kingdom

5.0

8 Aug 2025

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks, and the automation handles the routine follow ups for us. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months23 found this helpful

Daniel Trelawny

Finance manager · 51-200 employees · Fitness and leisure

United Kingdom

4.0

6 Aug 2025

Affordable and easy

Adoption is high because it does not treat salespeople as data clerks. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months18 found this helpful

Andrew Holloway

Operations manager · 51-200 employees · Fitness and leisure

United Kingdom

3.0

5 Aug 2025

High adoption from our reps

The automation handles the routine follow ups for us. That said, the cheapest tier is basic, most of us are on the middle ones and reporting is lighter than the enterprise platforms.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months13 found this helpful