Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

Visit website

Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for Pipedrive

228 reviews matching your filters

Amy Sinclair

Practice manager · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

4.0

3 Oct 2025

Affordable and easy

Per seat pricing is clear and affordable at our size, and the automation handles the routine follow ups for us. The cheapest tier is basic, most of us are on the middle ones, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years27 found this helpful

Claire Bhatti

Practice manager · 1-10 employees · Manufacturing

United Kingdom

5.0

29 Sep 2025

High adoption from our reps

We were up and running properly within a day, no consultant. Adoption is high because it does not treat salespeople as data clerks.

Pros

We were up and running properly within a day, no consultant.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years8 found this helpful

Richard Radcliffe

Director · 1-10 employees · Veterinary

United Kingdom

5.0

29 Sep 2025

Up and running in a day

The pipeline view means reps always know what to do next. We were up and running properly within a day, no consultant.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years33 found this helpful

Ruth Middleton

HR director · 501-1000 employees · Education

United Kingdom

5.0

28 Sep 2025

The pipeline view sells it

The pipeline view means reps always know what to do next. The automation handles the routine follow ups for us.

Pros

The pipeline view means reps always know what to do next.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years25 found this helpful

Martin Adeyemi

Finance business partner · 501-1000 employees · Property and lettings

United Kingdom

4.0

26 Sep 2025

Built for salespeople

Adoption is high because it does not treat salespeople as data clerks. Only real gripe is that it is sales only, marketing and service need other tools.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years26 found this helpful

Craig Cavendish

Owner · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

4.0

26 Sep 2025

Affordable and easy

Per seat pricing is clear and affordable at our size, and the pipeline view means reps always know what to do next. The add ons stack up in cost once you want more, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months13 found this helpful

Adam Wexford

Management accountant · 51-200 employees · IT services

LinkedIn verifiedUnited Kingdom

4.0

22 Sep 2025

Affordable and easy

The pipeline view means reps always know what to do next, and we were up and running properly within a day, no consultant. The add ons stack up in cost once you want more, but we live with it.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years36 found this helpful

Katie Hargreaves

Bookkeeper · 1-10 employees · Engineering

United Kingdom

5.0

21 Sep 2025

Great for pure sales

The pipeline view means reps always know what to do next. We were up and running properly within a day, no consultant.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years32 found this helpful

Megan Kaur

Bookkeeper · 11-50 employees · Hospitality

United Kingdom

5.0

19 Sep 2025

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks. The pipeline view means reps always know what to do next.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years16 found this helpful

Jodie Middleton

Management accountant · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom

4.0

19 Sep 2025

Great for pure sales

Adoption is high because it does not treat salespeople as data clerks, and the pipeline view means reps always know what to do next. It is sales only, marketing and service need other tools, but we live with it.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months4 found this helpful