Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

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Verified reviews for Pipedrive

228 reviews matching your filters

Olivia Trelawny

Founder · 11-50 employees · Hospitality

United Kingdom

2.0

19 Nov 2025

High adoption from our reps

Reporting is lighter than the enterprise platforms, and the cheapest tier is basic, most of us are on the middle ones. The automation handles the routine follow ups for us, which is about the only positive.

Pros

The automation handles the routine follow ups for us.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 1.0

Used for 2+ years28 found this helpful

Daniel Osei

Sole trader · 1-10 employees · Marketing and advertising

United Kingdom

4.0

10 Nov 2025

Affordable and easy

The pipeline view means reps always know what to do next. Only real gripe is that it is sales only, marketing and service need other tools.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months8 found this helpful

Laura Colquhoun

HR director · 1000+ employees · Marketing and advertising

United Kingdom

5.0

3 Nov 2025

High adoption from our reps

Adoption is high because it does not treat salespeople as data clerks. We were up and running properly within a day, no consultant.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years16 found this helpful

Andrew Marsden

Bookkeeper · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

1 Nov 2025

Affordable and easy

The automation handles the routine follow ups for us. Adoption is high because it does not treat salespeople as data clerks.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years1 found this helpful

Katie Whitfield

Management accountant · 51-200 employees · Construction

LinkedIn verifiedUnited Kingdom

1.0

31 Oct 2025

Great for pure sales

The cheapest tier is basic, most of us are on the middle ones. Reporting is lighter than the enterprise platforms. Looking at alternatives.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 1.0
Value for money: 1.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years28 found this helpful

Helen Begum

Director · 11-50 employees · Property and lettings

United Kingdom

1.0

30 Oct 2025

Affordable and easy

The add ons stack up in cost once you want more. It is sales only, marketing and service need other tools. Looking at alternatives.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years1 found this helpful

James Fairbanks

Financial controller · 201-500 employees · Wholesale

United Kingdom

5.0

28 Oct 2025

Great for pure sales

The automation handles the routine follow ups for us, and per seat pricing is clear and affordable at our size. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months31 found this helpful

Thomas Sandhu

Bookkeeper · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom

5.0

17 Oct 2025

Built for salespeople

The automation handles the routine follow ups for us. Per seat pricing is clear and affordable at our size.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years6 found this helpful

Paul Okonkwo

Systems accountant · 501-1000 employees · Fitness and leisure

United Kingdom

5.0

8 Oct 2025

Affordable and easy

The pipeline view means reps always know what to do next. Per seat pricing is clear and affordable at our size.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years13 found this helpful

James Patel

Practice manager · 1-10 employees · Healthcare

United Kingdom

4.0

6 Oct 2025

High adoption from our reps

The pipeline view means reps always know what to do next. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years31 found this helpful