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Pipedrive

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A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews
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Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Mohammed Okonkwo

Sole trader · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
5.0

18 Dec 2025

Up and running in a day

The automation handles the routine follow ups for us. Adoption is high because it does not treat salespeople as data clerks.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months37 found this helpful

Ian Ellery

Founder · 1-10 employees · Fitness and leisure

United Kingdom
4.0

17 Dec 2025

Great for pure sales

The automation handles the routine follow ups for us. Only real gripe is that the add ons stack up in cost once you want more.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years8 found this helpful

Jodie Begum

Operations manager · 51-200 employees · Retail

United Kingdom
4.0

13 Dec 2025

The pipeline view sells it

Per seat pricing is clear and affordable at our size. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

Per seat pricing is clear and affordable at our size.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years23 found this helpful

Rebecca Colquhoun

Bookkeeper · 1-10 employees · IT services

United Kingdom
3.0

10 Dec 2025

Great for pure sales

Mixed. The pipeline view means reps always know what to do next, but the add ons stack up in cost once you want more.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
2.0
Customer service
3.0
Functionality
4.0
Used for 2+ years

Freya Vaughan

Finance business partner · 501-1000 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom
5.0

8 Dec 2025

Built for salespeople

We were up and running properly within a day, no consultant. Per seat pricing is clear and affordable at our size.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years16 found this helpful

Priya Osei

Practice manager · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
3.0

7 Dec 2025

High adoption from our reps

The automation handles the routine follow ups for us. That said, the cheapest tier is basic, most of us are on the middle ones and the add ons stack up in cost once you want more.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
2.0
Used for Less than 6 months15 found this helpful

Owen Nowak

Finance director · 501-1000 employees · Healthcare

United Kingdom
5.0

7 Dec 2025

Great for pure sales

Per seat pricing is clear and affordable at our size. The pipeline view means reps always know what to do next.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years37 found this helpful

Mark Dunmore

Sole trader · 11-50 employees · Veterinary

United Kingdom
5.0

6 Dec 2025

Affordable and easy

Per seat pricing is clear and affordable at our size, and the automation handles the routine follow ups for us. No complaints so far.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years25 found this helpful

Katie Halliwell

Payroll manager · 51-200 employees · Hospitality

LinkedIn verifiedUnited Kingdom
4.0

5 Dec 2025

Built for salespeople

The pipeline view means reps always know what to do next, and adoption is high because it does not treat salespeople as data clerks. It is sales only, marketing and service need other tools, but we live with it.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months24 found this helpful

Bethany Ferreira

Office manager · 11-50 employees · Accounting

United Kingdom
4.0

5 Dec 2025

Affordable and easy

The pipeline view means reps always know what to do next. Only real gripe is that it is sales only, marketing and service need other tools.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
3.0
Used for Less than 6 months35 found this helpful