Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

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Verified reviews for Pipedrive

228 reviews matching your filters

Alan Wexford

Financial controller · 201-500 employees · Professional services

United Kingdom

5.0

27 Jan 2026

Built for salespeople

We were up and running properly within a day, no consultant, and adoption is high because it does not treat salespeople as data clerks. No complaints so far.

Pros

We were up and running properly within a day, no consultant.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months3 found this helpful

Robert Dunmore

Sole trader · 1-10 employees · Veterinary

United Kingdom

5.0

20 Jan 2026

Built for salespeople

The pipeline view means reps always know what to do next, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months8 found this helpful

Megan Corrigan

Bookkeeper · 11-50 employees · Legal services

United Kingdom

5.0

18 Jan 2026

Up and running in a day

Adoption is high because it does not treat salespeople as data clerks, and per seat pricing is clear and affordable at our size. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months26 found this helpful

Robert Osei

Owner · 11-50 employees · Manufacturing

United Kingdom

2.0

17 Jan 2026

Built for salespeople

Reporting is lighter than the enterprise platforms, and the cheapest tier is basic, most of us are on the middle ones. Per seat pricing is clear and affordable at our size, which is about the only positive.

Pros

Per seat pricing is clear and affordable at our size.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 2.0
Value for money: 3.0
Customer service: 1.0
Functionality: 2.0

Used for Less than 6 months18 found this helpful

Emma Halliwell

Founder · 1-10 employees · Recruitment

United Kingdom

3.0

7 Jan 2026

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks. That said, the cheapest tier is basic, most of us are on the middle ones and the add ons stack up in cost once you want more.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months3 found this helpful

Kevin Trelawny

Finance manager · 51-200 employees · IT services

United Kingdom

5.0

7 Jan 2026

The pipeline view sells it

The pipeline view means reps always know what to do next, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months19 found this helpful

Mark Osei

Management accountant · 51-200 employees · Logistics and transport

United Kingdom

3.0

4 Jan 2026

Great for pure sales

The pipeline view means reps always know what to do next. That said, reporting is lighter than the enterprise platforms and the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 2.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months

Robert Quinn

Owner · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom

5.0

2 Jan 2026

Up and running in a day

The pipeline view means reps always know what to do next. Per seat pricing is clear and affordable at our size.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months8 found this helpful

Olivia Thornley

Payroll manager · 51-200 employees · Food and beverage

United Kingdom

5.0

24 Dec 2025

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks, and the automation handles the routine follow ups for us. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years28 found this helpful

David Wexford

Bookkeeper · 1-10 employees · Professional services

United Kingdom

5.0

20 Dec 2025

Great for pure sales

The automation handles the routine follow ups for us. The pipeline view means reps always know what to do next.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months11 found this helpful