Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

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Verified reviews for Pipedrive

228 reviews matching your filters

Andrew Holloway

Operations manager · 51-200 employees · Fitness and leisure

United Kingdom

3.0

5 Aug 2025

High adoption from our reps

The automation handles the routine follow ups for us. That said, the cheapest tier is basic, most of us are on the middle ones and reporting is lighter than the enterprise platforms.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months13 found this helpful

Stephen Begum

Operations manager · 51-200 employees · Recruitment

United Kingdom

5.0

31 Jul 2025

Great for pure sales

We were up and running properly within a day, no consultant. The pipeline view means reps always know what to do next.

Pros

We were up and running properly within a day, no consultant.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years15 found this helpful

Helen Ferreira

Director · 1-10 employees · Accounting

LinkedIn verifiedUnited Kingdom

5.0

27 Jul 2025

Affordable and easy

The pipeline view means reps always know what to do next, and the automation handles the routine follow ups for us. No complaints so far.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months9 found this helpful

Robert Begum

Director · 11-50 employees · Fitness and leisure

United Kingdom

5.0

20 Jul 2025

The pipeline view sells it

We were up and running properly within a day, no consultant, and the automation handles the routine follow ups for us. No complaints so far.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months39 found this helpful

Jodie Quinn

Practice manager · 1-10 employees · Charity and non-profit

United Kingdom

4.0

7 Jul 2025

High adoption from our reps

Adoption is high because it does not treat salespeople as data clerks, and per seat pricing is clear and affordable at our size. The cheapest tier is basic, most of us are on the middle ones, but we live with it.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months28 found this helpful

Hannah Ainsley

Finance manager · 51-200 employees · Legal services

LinkedIn verifiedUnited Kingdom

3.0

5 Jul 2025

Great for pure sales

Mixed. We were up and running properly within a day, no consultant, but the add ons stack up in cost once you want more.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use: 4.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 6-12 months15 found this helpful

Callum Sandhu

Practice manager · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

4 Jul 2025

Great for pure sales

We were up and running properly within a day, no consultant, and adoption is high because it does not treat salespeople as data clerks. The cheapest tier is basic, most of us are on the middle ones, but we live with it.

Pros

We were up and running properly within a day, no consultant.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months1 found this helpful

Ruth Wexford

HR director · 1000+ employees · Education

United Kingdom

5.0

3 Jul 2025

Up and running in a day

Per seat pricing is clear and affordable at our size. The pipeline view means reps always know what to do next.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years27 found this helpful

Martin Patel

Owner · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

29 Jun 2025

Built for salespeople

The automation handles the routine follow ups for us. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years

Thomas Pemberton

Sole trader · 1-10 employees · Hospitality

LinkedIn verifiedUnited Kingdom

3.0

29 Jun 2025

High adoption from our reps

Mixed. The pipeline view means reps always know what to do next, but it is sales only, marketing and service need other tools.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months16 found this helpful