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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

Filter reviews

Verified reviews for Pipedrive

228 reviews matching your filters

Amy Colquhoun

Practice manager · 1-10 employees · Recruitment

United Kingdom
1.0

28 Jun 2025

Built for salespeople

The cheapest tier is basic, most of us are on the middle ones. The add ons stack up in cost once you want more. Looking at alternatives.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
1.0
Value for money
1.0
Customer service
2.0
Functionality
1.0
Used for 1-2 years2 found this helpful

Owen Quinn

Owner · 1-10 employees · Healthcare

LinkedIn verifiedUnited Kingdom
5.0

27 Jun 2025

High adoption from our reps

The automation handles the routine follow ups for us, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months26 found this helpful

Amy Trelawny

Founder · 1-10 employees · Food and beverage

United Kingdom
3.0

23 Jun 2025

Great for pure sales

Per seat pricing is clear and affordable at our size. That said, the add ons stack up in cost once you want more and the cheapest tier is basic, most of us are on the middle ones.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years12 found this helpful

Peter Fairbanks

Sole trader · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom
5.0

14 Jun 2025

Great for pure sales

Adoption is high because it does not treat salespeople as data clerks, and the pipeline view means reps always know what to do next. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months26 found this helpful

Richard Radcliffe

Finance manager · 201-500 employees · Accounting

United Kingdom
5.0

9 Jun 2025

Great for pure sales

The pipeline view means reps always know what to do next, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years5 found this helpful

Simon Colquhoun

Practice manager · 11-50 employees · Charity and non-profit

United Kingdom
5.0

15 May 2025

Up and running in a day

The automation handles the routine follow ups for us. We were up and running properly within a day, no consultant.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months16 found this helpful

Daniel Dunmore

Office manager · 1-10 employees · Recruitment

United Kingdom
4.0

10 May 2025

Affordable and easy

We were up and running properly within a day, no consultant. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

We were up and running properly within a day, no consultant.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
3.0
Value for money
4.0
Customer service
5.0
Functionality
3.0
Used for Less than 6 months39 found this helpful

James Lockhart

Office manager · 11-50 employees · Hospitality

United Kingdom
5.0

5 May 2025

Great for pure sales

Per seat pricing is clear and affordable at our size. The automation handles the routine follow ups for us.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months15 found this helpful

Adam Ferreira

Head of finance · 501-1000 employees · Fitness and leisure

United Kingdom
4.0

3 May 2025

High adoption from our reps

The pipeline view means reps always know what to do next. Only real gripe is that the add ons stack up in cost once you want more.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use
3.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 2+ years19 found this helpful

Olivia Sandhu

Bookkeeper · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom
3.0

30 Apr 2025

High adoption from our reps

Per seat pricing is clear and affordable at our size. That said, the add ons stack up in cost once you want more and reporting is lighter than the enterprise platforms.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months35 found this helpful