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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Daniel Ashworth

Sole trader · 11-50 employees · Charity and non-profit

United Kingdom
3.0

27 Apr 2025

Great for pure sales

Mixed. We were up and running properly within a day, no consultant, but it is sales only, marketing and service need other tools.

Pros

We were up and running properly within a day, no consultant.

Cons

It is sales only, marketing and service need other tools.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years3 found this helpful

Mark Adeyemi

Finance manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom
4.0

23 Apr 2025

Affordable and easy

The automation handles the routine follow ups for us, and the pipeline view means reps always know what to do next. It is sales only, marketing and service need other tools, but we live with it.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months17 found this helpful

Priya Vaughan

Bookkeeper · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom
5.0

17 Apr 2025

High adoption from our reps

We were up and running properly within a day, no consultant. The automation handles the routine follow ups for us.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months12 found this helpful

Ruth Ainsley

Sole trader · 1-10 employees · Recruitment

United Kingdom
5.0

15 Apr 2025

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks. The automation handles the routine follow ups for us.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

It is sales only, marketing and service need other tools.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months32 found this helpful

Louise Bhatti

Finance director · 501-1000 employees · Veterinary

LinkedIn verifiedUnited Kingdom
5.0

13 Apr 2025

Built for salespeople

Adoption is high because it does not treat salespeople as data clerks, and the pipeline view means reps always know what to do next. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months12 found this helpful

Robert Hargreaves

Owner · 11-50 employees · Hospitality

United Kingdom
5.0

12 Apr 2025

Affordable and easy

We were up and running properly within a day, no consultant. Adoption is high because it does not treat salespeople as data clerks.

Pros

We were up and running properly within a day, no consultant.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months13 found this helpful

Louise Osei

Finance director · 501-1000 employees · Retail

United Kingdom
5.0

5 Apr 2025

Built for salespeople

Per seat pricing is clear and affordable at our size. The automation handles the routine follow ups for us.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years34 found this helpful

Priya Trelawny

Office manager · 1-10 employees · Healthcare

United Kingdom
4.0

3 Apr 2025

Up and running in a day

The automation handles the routine follow ups for us. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

The automation handles the routine follow ups for us.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years37 found this helpful

Bethany Bramley

Bookkeeper · 1-10 employees · Construction

United Kingdom
3.0

2 Apr 2025

The pipeline view sells it

Mixed. Adoption is high because it does not treat salespeople as data clerks, but the cheapest tier is basic, most of us are on the middle ones.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for Less than 6 months39 found this helpful

Peter Baptiste

HR manager · 51-200 employees · Property and lettings

United Kingdom
4.0

2 Apr 2025

Up and running in a day

Adoption is high because it does not treat salespeople as data clerks, and the automation handles the routine follow ups for us. The cheapest tier is basic, most of us are on the middle ones, but we live with it.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months13 found this helpful