Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

Visit website

Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for Pipedrive

228 reviews matching your filters

Craig Sinclair

Practice manager · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom

2.0

2 Apr 2025

High adoption from our reps

The add ons stack up in cost once you want more, and reporting is lighter than the enterprise platforms. We were up and running properly within a day, no consultant, which is about the only positive.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use: 3.0
Value for money: 1.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years3 found this helpful

Nicola Ferreira

Management accountant · 201-500 employees · Education

United Kingdom

5.0

28 Mar 2025

The pipeline view sells it

We were up and running properly within a day, no consultant, and per seat pricing is clear and affordable at our size. No complaints so far.

Pros

We were up and running properly within a day, no consultant.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years14 found this helpful

Charlotte Wexford

Practice manager · 1-10 employees · Engineering

United Kingdom

5.0

25 Mar 2025

Affordable and easy

Per seat pricing is clear and affordable at our size, and the automation handles the routine follow ups for us. No complaints so far.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months21 found this helpful

Gareth Patel

Office manager · 11-50 employees · Professional services

LinkedIn verifiedUnited Kingdom

3.0

15 Mar 2025

Great for pure sales

Mixed. Per seat pricing is clear and affordable at our size, but reporting is lighter than the enterprise platforms.

Pros

Per seat pricing is clear and affordable at our size.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 3.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years1 found this helpful

Fiona Pemberton

Founder · 1-10 employees · Fitness and leisure

United Kingdom

5.0

5 Mar 2025

Up and running in a day

The automation handles the routine follow ups for us, and adoption is high because it does not treat salespeople as data clerks. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years15 found this helpful

Bethany Patel

Head of finance · 1000+ employees · Retail

United Kingdom

5.0

4 Mar 2025

Built for salespeople

The automation handles the routine follow ups for us, and the pipeline view means reps always know what to do next. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months23 found this helpful

Mohammed Adeyemi

Head of payroll · 1000+ employees · Logistics and transport

United Kingdom

4.0

2 Mar 2025

High adoption from our reps

We were up and running properly within a day, no consultant. Only real gripe is that the add ons stack up in cost once you want more.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months35 found this helpful

Louise Vaughan

Sole trader · 1-10 employees · Accounting

United Kingdom

4.0

26 Feb 2025

Great for pure sales

Adoption is high because it does not treat salespeople as data clerks. Only real gripe is that it is sales only, marketing and service need other tools.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years27 found this helpful

Christopher Wexford

Systems accountant · 501-1000 employees · Logistics and transport

United Kingdom

5.0

24 Feb 2025

High adoption from our reps

The automation handles the routine follow ups for us. The pipeline view means reps always know what to do next.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years18 found this helpful

Mark Ferreira

Systems accountant · 1000+ employees · Food and beverage

United Kingdom

1.0

22 Feb 2025

Great for pure sales

The cheapest tier is basic, most of us are on the middle ones. It is sales only, marketing and service need other tools. Looking at alternatives.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 2+ years39 found this helpful