Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

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Verified reviews for Pipedrive

228 reviews matching your filters

Ian Lockhart

Founder · 1-10 employees · Retail

United Kingdom

5.0

20 Feb 2025

High adoption from our reps

Adoption is high because it does not treat salespeople as data clerks, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The add ons stack up in cost once you want more.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months16 found this helpful

Mark Patel

Finance business partner · 501-1000 employees · IT services

United Kingdom

5.0

14 Feb 2025

The pipeline view sells it

The automation handles the routine follow ups for us. The pipeline view means reps always know what to do next.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years29 found this helpful

Stephen Wexford

Management accountant · 51-200 employees · Food and beverage

United Kingdom

5.0

13 Feb 2025

High adoption from our reps

The pipeline view means reps always know what to do next, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years1 found this helpful

Fiona Corrigan

Sole trader · 1-10 employees · Professional services

United Kingdom

4.0

24 Jan 2025

High adoption from our reps

The automation handles the routine follow ups for us, and the pipeline view means reps always know what to do next. The add ons stack up in cost once you want more, but we live with it.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years21 found this helpful

Amy Bhatti

Bookkeeper · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom

5.0

17 Jan 2025

The pipeline view sells it

We were up and running properly within a day, no consultant, and adoption is high because it does not treat salespeople as data clerks. No complaints so far.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months1 found this helpful

Ruth Middleton

Sole trader · 1-10 employees · Legal services

United Kingdom

4.0

17 Jan 2025

Great for pure sales

Per seat pricing is clear and affordable at our size, and we were up and running properly within a day, no consultant. It is sales only, marketing and service need other tools, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months4 found this helpful

Emma Baptiste

Director · 1-10 employees · Retail

United Kingdom

4.0

28 Dec 2024

Built for salespeople

We were up and running properly within a day, no consultant. Only real gripe is that the add ons stack up in cost once you want more.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months31 found this helpful

Charlotte Nowak

Bookkeeper · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

1.0

25 Dec 2024

The pipeline view sells it

The add ons stack up in cost once you want more. Reporting is lighter than the enterprise platforms. Looking at alternatives.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use: 1.0
Value for money: 2.0
Customer service: 1.0
Functionality: 1.0

Used for Less than 6 months14 found this helpful

Eleanor Rhodes

Founder · 1-10 employees · Retail

United Kingdom

5.0

24 Dec 2024

Up and running in a day

Per seat pricing is clear and affordable at our size, and adoption is high because it does not treat salespeople as data clerks. No complaints so far.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years37 found this helpful

Rebecca Kaur

Office manager · 11-50 employees · Accounting

United Kingdom

3.0

22 Dec 2024

The pipeline view sells it

The automation handles the routine follow ups for us. That said, it is sales only, marketing and service need other tools and the add ons stack up in cost once you want more.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years27 found this helpful