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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Aisha Radcliffe

Sole trader · 1-10 employees · Veterinary

United Kingdom
5.0

7 May 2024

Affordable and easy

The automation handles the routine follow ups for us. Adoption is high because it does not treat salespeople as data clerks.

Pros

The automation handles the routine follow ups for us.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years5 found this helpful

Michael Halliwell

Office manager · 1-10 employees · Retail

United Kingdom
5.0

6 May 2024

Affordable and easy

Per seat pricing is clear and affordable at our size, and adoption is high because it does not treat salespeople as data clerks. No complaints so far.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years33 found this helpful

Louise Iqbal

Head of finance · 501-1000 employees · Education

United Kingdom
3.0

1 May 2024

Built for salespeople

Mixed. Adoption is high because it does not treat salespeople as data clerks, but reporting is lighter than the enterprise platforms.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
3.0
Value for money
2.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years4 found this helpful

Eleanor Radcliffe

Director · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom
4.0

30 Apr 2024

The pipeline view sells it

Per seat pricing is clear and affordable at our size, and we were up and running properly within a day, no consultant. The cheapest tier is basic, most of us are on the middle ones, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years7 found this helpful

Mark Middleton

Group financial controller · 501-1000 employees · Education

United Kingdom
4.0

26 Apr 2024

The pipeline view sells it

The pipeline view means reps always know what to do next. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 2+ years29 found this helpful

Craig Hargreaves

HR director · 501-1000 employees · Food and beverage

United Kingdom
3.0

15 Apr 2024

Affordable and easy

The pipeline view means reps always know what to do next. That said, the cheapest tier is basic, most of us are on the middle ones and it is sales only, marketing and service need other tools.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 2+ years31 found this helpful

Sarah Trelawny

Founder · 11-50 employees · IT services

United Kingdom
5.0

13 Apr 2024

Up and running in a day

We were up and running properly within a day, no consultant, and per seat pricing is clear and affordable at our size. No complaints so far.

Pros

We were up and running properly within a day, no consultant.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months2 found this helpful

Laura Iqbal

Founder · 1-10 employees · Logistics and transport

United Kingdom
4.0

13 Apr 2024

Built for salespeople

Per seat pricing is clear and affordable at our size, and the pipeline view means reps always know what to do next. The add ons stack up in cost once you want more, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years8 found this helpful

Michael Ashworth

Finance manager · 51-200 employees · Logistics and transport

United Kingdom
4.0

13 Apr 2024

High adoption from our reps

The pipeline view means reps always know what to do next. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
3.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months35 found this helpful

Helen Patel

Payroll manager · 51-200 employees · Professional services

United Kingdom
5.0

12 Apr 2024

Great for pure sales

Adoption is high because it does not treat salespeople as data clerks. We were up and running properly within a day, no consultant.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months33 found this helpful