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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Daniel Vaughan

Founder · 1-10 employees · Healthcare

United Kingdom
5.0

13 Jun 2024

Up and running in a day

Per seat pricing is clear and affordable at our size. We were up and running properly within a day, no consultant.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months16 found this helpful

Eleanor Radcliffe

Group financial controller · 501-1000 employees · Recruitment

LinkedIn verifiedUnited Kingdom
5.0

12 Jun 2024

Great for pure sales

Per seat pricing is clear and affordable at our size. Adoption is high because it does not treat salespeople as data clerks.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years2 found this helpful

Katie Mackenzie

Office manager · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom
4.0

6 Jun 2024

Built for salespeople

The pipeline view means reps always know what to do next, and per seat pricing is clear and affordable at our size. It is sales only, marketing and service need other tools, but we live with it.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months24 found this helpful

Freya Rhodes

HR manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom
1.0

31 May 2024

Up and running in a day

The cheapest tier is basic, most of us are on the middle ones. Reporting is lighter than the enterprise platforms. Looking at alternatives.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for Less than 6 months11 found this helpful

Ian Middleton

Bookkeeper · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
4.0

25 May 2024

Affordable and easy

The pipeline view means reps always know what to do next. Only real gripe is that it is sales only, marketing and service need other tools.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 2+ years30 found this helpful

Freya Radcliffe

HR manager · 201-500 employees · Fitness and leisure

United Kingdom
4.0

23 May 2024

Built for salespeople

The pipeline view means reps always know what to do next, and per seat pricing is clear and affordable at our size. Reporting is lighter than the enterprise platforms, but we live with it.

Pros

The pipeline view means reps always know what to do next.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months15 found this helpful

David Cavendish

Finance manager · 51-200 employees · Professional services

LinkedIn verifiedUnited Kingdom
5.0

22 May 2024

Affordable and easy

Per seat pricing is clear and affordable at our size. Adoption is high because it does not treat salespeople as data clerks.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years6 found this helpful

Andrew Nowak

Practice manager · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom
3.0

14 May 2024

The pipeline view sells it

We were up and running properly within a day, no consultant. That said, the add ons stack up in cost once you want more and it is sales only, marketing and service need other tools.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years24 found this helpful

Aisha Patel

Sole trader · 1-10 employees · IT services

United Kingdom
5.0

11 May 2024

High adoption from our reps

Adoption is high because it does not treat salespeople as data clerks. The automation handles the routine follow ups for us.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months4 found this helpful

Rebecca Colquhoun

Founder · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
4.0

8 May 2024

Up and running in a day

The pipeline view means reps always know what to do next. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
5.0
Used for 1-2 years33 found this helpful