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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Ian Marsden

Owner · 1-10 employees · Recruitment

United Kingdom
5.0

1 Aug 2024

The pipeline view sells it

The automation handles the routine follow ups for us. Adoption is high because it does not treat salespeople as data clerks.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months7 found this helpful

Neil Marsden

Bookkeeper · 11-50 employees · Charity and non-profit

United Kingdom
3.0

26 Jul 2024

The pipeline view sells it

Mixed. We were up and running properly within a day, no consultant, but the cheapest tier is basic, most of us are on the middle ones.

Pros

We were up and running properly within a day, no consultant.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months20 found this helpful

Aisha Wexford

Bookkeeper · 11-50 employees · Education

United Kingdom
5.0

20 Jul 2024

Great for pure sales

The automation handles the routine follow ups for us. Adoption is high because it does not treat salespeople as data clerks.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years30 found this helpful

Kevin Sinclair

Company secretary · 51-200 employees · Wholesale

United Kingdom
5.0

16 Jul 2024

The pipeline view sells it

The automation handles the routine follow ups for us, and per seat pricing is clear and affordable at our size. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years14 found this helpful

Christopher Colquhoun

HR manager · 51-200 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
5.0

16 Jul 2024

Up and running in a day

Per seat pricing is clear and affordable at our size. The pipeline view means reps always know what to do next.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years39 found this helpful

Charlotte Corrigan

Finance business partner · 501-1000 employees · Education

LinkedIn verifiedUnited Kingdom
2.0

14 Jul 2024

High adoption from our reps

It is sales only, marketing and service need other tools, and reporting is lighter than the enterprise platforms. Per seat pricing is clear and affordable at our size, which is about the only positive.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 2+ years18 found this helpful

Rebecca Ellery

Director · 11-50 employees · Accounting

LinkedIn verifiedUnited Kingdom
1.0

11 Jul 2024

Up and running in a day

It is sales only, marketing and service need other tools. The cheapest tier is basic, most of us are on the middle ones. Looking at alternatives.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 2+ years26 found this helpful

Robert Nowak

Founder · 11-50 employees · Retail

United Kingdom
4.0

1 Jul 2024

Built for salespeople

The pipeline view means reps always know what to do next. Only real gripe is that it is sales only, marketing and service need other tools.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months16 found this helpful

Nicola Lockhart

Systems accountant · 1000+ employees · Legal services

United Kingdom
5.0

28 Jun 2024

Up and running in a day

We were up and running properly within a day, no consultant. Per seat pricing is clear and affordable at our size.

Pros

We were up and running properly within a day, no consultant.

Cons

It is sales only, marketing and service need other tools.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years15 found this helpful

Nicola Devlin

Sole trader · 1-10 employees · Legal services

United Kingdom
4.0

16 Jun 2024

High adoption from our reps

Per seat pricing is clear and affordable at our size. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years29 found this helpful