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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Michael Bramley

Finance business partner · 1000+ employees · Retail

LinkedIn verifiedUnited Kingdom
3.0

16 Aug 2024

Great for pure sales

Mixed. Per seat pricing is clear and affordable at our size, but the add ons stack up in cost once you want more.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
2.0
Value for money
3.0
Customer service
2.0
Functionality
3.0
Used for 2+ years5 found this helpful

Daniel Radcliffe

Founder · 11-50 employees · Fitness and leisure

United Kingdom
4.0

16 Aug 2024

The pipeline view sells it

We were up and running properly within a day, no consultant, and per seat pricing is clear and affordable at our size. Reporting is lighter than the enterprise platforms, but we live with it.

Pros

We were up and running properly within a day, no consultant.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
5.0
Value for money
5.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years24 found this helpful

Sarah Radcliffe

Founder · 11-50 employees · Marketing and advertising

United Kingdom
5.0

14 Aug 2024

Up and running in a day

Per seat pricing is clear and affordable at our size. We were up and running properly within a day, no consultant.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months12 found this helpful

Mark Sinclair

Financial controller · 51-200 employees · Professional services

United Kingdom
5.0

12 Aug 2024

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months34 found this helpful

Callum Bhatti

Management accountant · 201-500 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
3.0

11 Aug 2024

Affordable and easy

Mixed. We were up and running properly within a day, no consultant, but the cheapest tier is basic, most of us are on the middle ones.

Pros

We were up and running properly within a day, no consultant.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
3.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for 2+ years7 found this helpful

Alan Begum

Founder · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom
5.0

11 Aug 2024

Great for pure sales

The automation handles the routine follow ups for us, and adoption is high because it does not treat salespeople as data clerks. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years7 found this helpful

Jodie Stroud

Owner · 1-10 employees · Manufacturing

United Kingdom
3.0

9 Aug 2024

Built for salespeople

The pipeline view means reps always know what to do next. That said, the add ons stack up in cost once you want more and the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years39 found this helpful

Stephen Sinclair

Bookkeeper · 11-50 employees · Professional services

United Kingdom
5.0

8 Aug 2024

Affordable and easy

We were up and running properly within a day, no consultant. Adoption is high because it does not treat salespeople as data clerks.

Pros

We were up and running properly within a day, no consultant.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months39 found this helpful

Martin Fairbanks

Group financial controller · 501-1000 employees · Hospitality

LinkedIn verifiedUnited Kingdom
4.0

8 Aug 2024

Great for pure sales

Per seat pricing is clear and affordable at our size, and adoption is high because it does not treat salespeople as data clerks. It is sales only, marketing and service need other tools, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years33 found this helpful

Martin Iqbal

Director · 1-10 employees · Accounting

United Kingdom
4.0

4 Aug 2024

Up and running in a day

Adoption is high because it does not treat salespeople as data clerks, and per seat pricing is clear and affordable at our size. The add ons stack up in cost once you want more, but we live with it.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 2+ years2 found this helpful