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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Simon Devlin

Bookkeeper · 1-10 employees · Wholesale

United Kingdom
5.0

19 Sep 2024

Affordable and easy

Per seat pricing is clear and affordable at our size. The automation handles the routine follow ups for us.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years12 found this helpful

Megan Bramley

Office manager · 1-10 employees · Hospitality

LinkedIn verifiedUnited Kingdom
3.0

17 Sep 2024

Great for pure sales

The pipeline view means reps always know what to do next. That said, the add ons stack up in cost once you want more and reporting is lighter than the enterprise platforms.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
4.0
Used for 2+ years35 found this helpful

Emma Corrigan

Finance business partner · 501-1000 employees · Hospitality

United Kingdom
3.0

12 Sep 2024

Great for pure sales

Mixed. The pipeline view means reps always know what to do next, but reporting is lighter than the enterprise platforms.

Pros

The pipeline view means reps always know what to do next.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
2.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months24 found this helpful

Charlotte Whitfield

Bookkeeper · 11-50 employees · Veterinary

United Kingdom
3.0

11 Sep 2024

The pipeline view sells it

Mixed. We were up and running properly within a day, no consultant, but it is sales only, marketing and service need other tools.

Pros

We were up and running properly within a day, no consultant.

Cons

It is sales only, marketing and service need other tools.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for 2+ years18 found this helpful

Priya Rhodes

Owner · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom
5.0

10 Sep 2024

Built for salespeople

The pipeline view means reps always know what to do next. Per seat pricing is clear and affordable at our size.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years30 found this helpful

Olivia Middleton

Owner · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom
5.0

8 Sep 2024

Up and running in a day

Adoption is high because it does not treat salespeople as data clerks. The automation handles the routine follow ups for us.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years7 found this helpful

Gareth Iqbal

Sole trader · 1-10 employees · Professional services

United Kingdom
4.0

7 Sep 2024

Up and running in a day

Adoption is high because it does not treat salespeople as data clerks. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months38 found this helpful

Mohammed Thornley

Bookkeeper · 11-50 employees · Professional services

United Kingdom
5.0

4 Sep 2024

High adoption from our reps

Adoption is high because it does not treat salespeople as data clerks, and per seat pricing is clear and affordable at our size. No complaints so far.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months26 found this helpful

Mark Corrigan

Practice manager · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom
4.0

31 Aug 2024

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks, and the automation handles the routine follow ups for us. It is sales only, marketing and service need other tools, but we live with it.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

It is sales only, marketing and service need other tools.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months16 found this helpful

Daniel Quinn

Director · 11-50 employees · Manufacturing

LinkedIn verifiedUnited Kingdom
4.0

29 Aug 2024

Built for salespeople

Per seat pricing is clear and affordable at our size. Only real gripe is that the add ons stack up in cost once you want more.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months9 found this helpful