Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

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Verified reviews for Pipedrive

228 reviews matching your filters

Owen Pemberton

Sole trader · 11-50 employees · Fitness and leisure

United Kingdom

3.0

8 Nov 2024

The pipeline view sells it

The automation handles the routine follow ups for us. That said, it is sales only, marketing and service need other tools and the add ons stack up in cost once you want more.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years30 found this helpful

Freya Nasir

Founder · 11-50 employees · Charity and non-profit

United Kingdom

4.0

1 Nov 2024

The pipeline view sells it

The pipeline view means reps always know what to do next, and adoption is high because it does not treat salespeople as data clerks. It is sales only, marketing and service need other tools, but we live with it.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years19 found this helpful

Adam Rhodes

Owner · 11-50 employees · Manufacturing

United Kingdom

5.0

24 Oct 2024

Affordable and easy

We were up and running properly within a day, no consultant, and the automation handles the routine follow ups for us. No complaints so far.

Pros

We were up and running properly within a day, no consultant.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years23 found this helpful

Simon Patel

Financial controller · 51-200 employees · Construction

United Kingdom

5.0

23 Oct 2024

The pipeline view sells it

Per seat pricing is clear and affordable at our size, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years4 found this helpful

Nicola Nasir

Finance manager · 51-200 employees · Property and lettings

United Kingdom

1.0

20 Oct 2024

Great for pure sales

The cheapest tier is basic, most of us are on the middle ones. The add ons stack up in cost once you want more. Looking at alternatives.

Pros

We were up and running properly within a day, no consultant.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 1.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for 6-12 months35 found this helpful

Sarah Bhatti

Owner · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

4.0

11 Oct 2024

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months22 found this helpful

Alan Patel

Company secretary · 51-200 employees · Healthcare

United Kingdom

5.0

3 Oct 2024

Great for pure sales

The pipeline view means reps always know what to do next. Adoption is high because it does not treat salespeople as data clerks.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months35 found this helpful

Megan Holloway

Payroll manager · 51-200 employees · Charity and non-profit

United Kingdom

4.0

27 Sep 2024

High adoption from our reps

We were up and running properly within a day, no consultant. Only real gripe is that it is sales only, marketing and service need other tools.

Pros

We were up and running properly within a day, no consultant.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months2 found this helpful

Freya Okonkwo

Practice manager · 11-50 employees · Education

United Kingdom

5.0

22 Sep 2024

Affordable and easy

The automation handles the routine follow ups for us, and the pipeline view means reps always know what to do next. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years11 found this helpful

Richard Iqbal

Founder · 1-10 employees · Education

United Kingdom

4.0

22 Sep 2024

Affordable and easy

Adoption is high because it does not treat salespeople as data clerks, and per seat pricing is clear and affordable at our size. Reporting is lighter than the enterprise platforms, but we live with it.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months10 found this helpful