Microsoft Dynamics 365 Business Central

Verified listing

Microsoft's cloud ERP for mid sized businesses, strong for Microsoft 365 users

4.1Based on 243 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
103
4 stars
83
3 stars
40
2 stars
15
1 star
2

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Verified reviews for Microsoft Dynamics 365 Business Central

243 reviews matching your filters

Mohammed Marsden

HR manager · 51-200 employees · IT services

United Kingdom

5.0

21 Dec 2025

Great for a Microsoft shop

Native UK VAT and MTD meant no partner development for compliance. Working from Outlook and Excel with a live link to the data is seamless.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months19 found this helpful

Freya Nasir

Owner · 1-10 employees · Property and lettings

United Kingdom

5.0

17 Dec 2025

Seamless with Microsoft 365

Native UK VAT and MTD meant no partner development for compliance, and for a Microsoft shop it feels like part of the estate. No complaints so far.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months14 found this helpful

Charlotte Colquhoun

Head of payroll · 501-1000 employees · Logistics and transport

United Kingdom

4.0

10 Dec 2025

Native MTD was the decider

For a Microsoft shop it feels like part of the estate, and working from Outlook and Excel with a live link to the data is seamless. It is a full ERP, so implementation was a proper project, but we live with it.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months13 found this helpful

Michael Hargreaves

Operations manager · 51-200 employees · Education

United Kingdom

5.0

4 Dec 2025

Seamless with Microsoft 365

Power BI on top gives our finance team real analytical depth. Native UK VAT and MTD meant no partner development for compliance.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months27 found this helpful

Stephen Patel

Founder · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

4.0

29 Nov 2025

Finance and operations in one

Native UK VAT and MTD meant no partner development for compliance. Only real gripe is that it is a full ERP, so implementation was a proper project.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months10 found this helpful

Sophie Bhatti

Director · 1-10 employees · Construction

United Kingdom

3.0

27 Nov 2025

Power BI depth is a bonus

Mixed. Native UK VAT and MTD meant no partner development for compliance, but the interface carries some of its NAV heritage.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

The interface carries some of its NAV heritage.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years1 found this helpful

Adam Wexford

Bookkeeper · 11-50 employees · Fitness and leisure

United Kingdom

5.0

24 Nov 2025

Great for a Microsoft shop

For a Microsoft shop it feels like part of the estate. Power BI on top gives our finance team real analytical depth.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months10 found this helpful

Priya Halliwell

Director · 11-50 employees · Manufacturing

United Kingdom

4.0

24 Nov 2025

Seamless with Microsoft 365

Native UK VAT and MTD meant no partner development for compliance. Only real gripe is that the interface carries some of its NAV heritage.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

The interface carries some of its NAV heritage.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years14 found this helpful

Aisha Cavendish

Finance director · 1000+ employees · Food and beverage

United Kingdom

4.0

21 Nov 2025

Real ERP, real project

For a Microsoft shop it feels like part of the estate. Only real gripe is that the interface carries some of its NAV heritage.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

The interface carries some of its NAV heritage.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years15 found this helpful

Alan Iqbal

Founder · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom

4.0

19 Nov 2025

Seamless with Microsoft 365

Power BI on top gives our finance team real analytical depth. Only real gripe is that the wrong partner is the main way it goes badly.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years18 found this helpful