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Microsoft Dynamics 365 Business Central

Verified listing

Microsoft's cloud ERP for mid sized businesses, strong for Microsoft 365 users

4.1Based on 243 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars103
  • 4 stars83
  • 3 stars40
  • 2 stars15
  • 1 star2

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Verified reviews for Microsoft Dynamics 365 Business Central

243 reviews matching your filters

Andrew Sinclair

Bookkeeper · 1-10 employees · IT services

United Kingdom
4.0

26 Jan 2026

Native MTD was the decider

Power BI on top gives our finance team real analytical depth, and finance and operations finally sit in one system. The interface carries some of its NAV heritage, but we live with it.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

The interface carries some of its NAV heritage.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
5.0
Used for 2+ years17 found this helpful

Ruth Rhodes

Company secretary · 51-200 employees · Engineering

United Kingdom
5.0

21 Jan 2026

Native MTD was the decider

For a Microsoft shop it feels like part of the estate, and finance and operations finally sit in one system. No complaints so far.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

The wrong partner is the main way it goes badly.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months16 found this helpful

Paul Dunmore

Founder · 11-50 employees · Hospitality

LinkedIn verifiedUnited Kingdom
3.0

18 Jan 2026

Seamless with Microsoft 365

Mixed. Native UK VAT and MTD meant no partner development for compliance, but the interface carries some of its NAV heritage.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

The interface carries some of its NAV heritage.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years6 found this helpful

Peter Sandhu

Office manager · 1-10 employees · Fitness and leisure

United Kingdom
5.0

15 Jan 2026

Great for a Microsoft shop

Power BI on top gives our finance team real analytical depth. Native UK VAT and MTD meant no partner development for compliance.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years26 found this helpful

Freya Vaughan

Sole trader · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom
5.0

14 Jan 2026

Seamless with Microsoft 365

Power BI on top gives our finance team real analytical depth. Working from Outlook and Excel with a live link to the data is seamless.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

Heavier than a small business that just needs accounting.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 2+ years12 found this helpful

Mark Colquhoun

Head of payroll · 501-1000 employees · Legal services

United Kingdom
4.0

9 Jan 2026

Real ERP, real project

Finance and operations finally sit in one system, and Power BI on top gives our finance team real analytical depth. Heavier than a small business that just needs accounting, but we live with it.

Pros

Finance and operations finally sit in one system.

Cons

Heavier than a small business that just needs accounting.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years33 found this helpful

Freya Nasir

Practice manager · 11-50 employees · Retail

United Kingdom
5.0

7 Jan 2026

Real ERP, real project

Finance and operations finally sit in one system. Working from Outlook and Excel with a live link to the data is seamless.

Pros

Finance and operations finally sit in one system.

Cons

Heavier than a small business that just needs accounting.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months11 found this helpful

Katie Ainsley

Owner · 1-10 employees · Professional services

United Kingdom
2.0

4 Jan 2026

Power BI depth is a bonus

The wrong partner is the main way it goes badly, and it is a full ERP, so implementation was a proper project. Power BI on top gives our finance team real analytical depth, which is about the only positive.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

The wrong partner is the main way it goes badly.

Ease of use
1.0
Value for money
3.0
Customer service
2.0
Functionality
3.0
Used for Less than 6 months5 found this helpful

Olivia Bramley

Bookkeeper · 11-50 employees · Marketing and advertising

United Kingdom
5.0

3 Jan 2026

Native MTD was the decider

Finance and operations finally sit in one system, and for a Microsoft shop it feels like part of the estate. No complaints so far.

Pros

Finance and operations finally sit in one system.

Cons

Heavier than a small business that just needs accounting.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 2+ years32 found this helpful

Ruth Patel

Founder · 11-50 employees · Charity and non-profit

United Kingdom
4.0

29 Dec 2025

Real ERP, real project

Finance and operations finally sit in one system. Only real gripe is that heavier than a small business that just needs accounting.

Pros

Finance and operations finally sit in one system.

Cons

Heavier than a small business that just needs accounting.

Ease of use
5.0
Value for money
4.0
Customer service
3.0
Functionality
5.0
Used for 6-12 months25 found this helpful