Microsoft Dynamics 365 Business Central

Verified listing

Microsoft's cloud ERP for mid sized businesses, strong for Microsoft 365 users

4.1Based on 243 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
103
4 stars
83
3 stars
40
2 stars
15
1 star
2

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Verified reviews for Microsoft Dynamics 365 Business Central

243 reviews matching your filters

Louise Adeyemi

Founder · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

3.0

25 Feb 2026

Seamless with Microsoft 365

Mixed. Native UK VAT and MTD meant no partner development for compliance, but the interface carries some of its NAV heritage.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

The interface carries some of its NAV heritage.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months7 found this helpful

Gareth Colquhoun

Operations manager · 51-200 employees · Retail

United Kingdom

4.0

24 Feb 2026

Seamless with Microsoft 365

Working from Outlook and Excel with a live link to the data is seamless, and Power BI on top gives our finance team real analytical depth. It is a full ERP, so implementation was a proper project, but we live with it.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years1 found this helpful

Thomas Rhodes

HR manager · 201-500 employees · IT services

United Kingdom

5.0

13 Feb 2026

Real ERP, real project

Working from Outlook and Excel with a live link to the data is seamless, and finance and operations finally sit in one system. No complaints so far.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years9 found this helpful

Gareth Thornley

Operations manager · 51-200 employees · Charity and non-profit

United Kingdom

4.0

12 Feb 2026

Real ERP, real project

Finance and operations finally sit in one system. Only real gripe is that the interface carries some of its NAV heritage.

Pros

Finance and operations finally sit in one system.

Cons

The interface carries some of its NAV heritage.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months24 found this helpful

Callum Iqbal

HR manager · 201-500 employees · Healthcare

United Kingdom

3.0

11 Feb 2026

Great for a Microsoft shop

Finance and operations finally sit in one system. That said, heavier than a small business that just needs accounting and the interface carries some of its NAV heritage.

Pros

Finance and operations finally sit in one system.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years32 found this helpful

Megan Ashworth

Director · 1-10 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

4.0

10 Feb 2026

Native MTD was the decider

Working from Outlook and Excel with a live link to the data is seamless, and finance and operations finally sit in one system. It is a full ERP, so implementation was a proper project, but we live with it.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years38 found this helpful

Charlotte Kowalski

Financial controller · 51-200 employees · Charity and non-profit

United Kingdom

5.0

9 Feb 2026

Real ERP, real project

Working from Outlook and Excel with a live link to the data is seamless, and for a Microsoft shop it feels like part of the estate. No complaints so far.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years25 found this helpful

Priya Nowak

Sole trader · 11-50 employees · Education

United Kingdom

5.0

9 Feb 2026

Great for a Microsoft shop

Native UK VAT and MTD meant no partner development for compliance, and Power BI on top gives our finance team real analytical depth. No complaints so far.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months20 found this helpful

Katie Okonkwo

Payroll manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

6 Feb 2026

Native MTD was the decider

Working from Outlook and Excel with a live link to the data is seamless. For a Microsoft shop it feels like part of the estate.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years33 found this helpful

Priya Radcliffe

Finance manager · 201-500 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

5.0

27 Jan 2026

Great for a Microsoft shop

For a Microsoft shop it feels like part of the estate. Native UK VAT and MTD meant no partner development for compliance.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years1 found this helpful