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Microsoft Dynamics 365 Business Central

Verified listing

Microsoft's cloud ERP for mid sized businesses, strong for Microsoft 365 users

Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars103
  • 4 stars83
  • 3 stars40
  • 2 stars15
  • 1 star2

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Verified reviews for Microsoft Dynamics 365 Business Central

243 reviews matching your filters

Kevin Stroud

Director · 1-10 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
3.0

4 Aug 2026

Seamless with Microsoft 365

Mixed. Finance and operations finally sit in one system, but the interface carries some of its NAV heritage.

Pros

Finance and operations finally sit in one system.

Cons

The interface carries some of its NAV heritage.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
2.0
Used for 1-2 years14 found this helpful

Charlotte Iqbal

Sole trader · 11-50 employees · Veterinary

LinkedIn verifiedUnited Kingdom
3.0

3 Aug 2026

Great for a Microsoft shop

Native UK VAT and MTD meant no partner development for compliance. That said, it is a full ERP, so implementation was a proper project and the wrong partner is the main way it goes badly.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years15 found this helpful

Hannah Wexford

Finance director · 1000+ employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
4.0

28 Jul 2026

Power BI depth is a bonus

Native UK VAT and MTD meant no partner development for compliance, and finance and operations finally sit in one system. The interface carries some of its NAV heritage, but we live with it.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

The interface carries some of its NAV heritage.

Ease of use
4.0
Value for money
5.0
Customer service
3.0
Functionality
4.0
Used for 2+ years37 found this helpful

Charlotte Fairbanks

Payroll manager · 51-200 employees · Hospitality

United Kingdom
5.0

26 Jul 2026

Native MTD was the decider

Finance and operations finally sit in one system. For a Microsoft shop it feels like part of the estate.

Pros

Finance and operations finally sit in one system.

Cons

The wrong partner is the main way it goes badly.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months18 found this helpful

Olivia Holloway

Director · 1-10 employees · Retail

United Kingdom
4.0

23 Jul 2026

Native MTD was the decider

Finance and operations finally sit in one system, and working from Outlook and Excel with a live link to the data is seamless. It is a full ERP, so implementation was a proper project, but we live with it.

Pros

Finance and operations finally sit in one system.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 2+ years22 found this helpful

James Rhodes

Director · 1-10 employees · Professional services

United Kingdom
3.0

13 Jul 2026

Great for a Microsoft shop

For a Microsoft shop it feels like part of the estate. That said, the wrong partner is the main way it goes badly and it is a full ERP, so implementation was a proper project.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

The wrong partner is the main way it goes badly.

Ease of use
3.0
Value for money
3.0
Customer service
2.0
Functionality
3.0
Used for 2+ years34 found this helpful

Gareth Pemberton

Finance manager · 51-200 employees · Hospitality

LinkedIn verifiedUnited Kingdom
4.0

5 Jul 2026

Real ERP, real project

For a Microsoft shop it feels like part of the estate, and working from Outlook and Excel with a live link to the data is seamless. Heavier than a small business that just needs accounting, but we live with it.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

Heavier than a small business that just needs accounting.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years39 found this helpful

Andrew Ferreira

Bookkeeper · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom
5.0

1 Jul 2026

Real ERP, real project

Working from Outlook and Excel with a live link to the data is seamless. Finance and operations finally sit in one system.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

The wrong partner is the main way it goes badly.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months17 found this helpful

Stephen Osei

Sole trader · 11-50 employees · Wholesale

United Kingdom
5.0

30 Jun 2026

Great for a Microsoft shop

Working from Outlook and Excel with a live link to the data is seamless, and Power BI on top gives our finance team real analytical depth. No complaints so far.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

Heavier than a small business that just needs accounting.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years27 found this helpful

Kevin Ellery

Company secretary · 51-200 employees · Hospitality

United Kingdom
4.0

24 Jun 2026

Native MTD was the decider

Native UK VAT and MTD meant no partner development for compliance, and for a Microsoft shop it feels like part of the estate. It is a full ERP, so implementation was a proper project, but we live with it.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use
3.0
Value for money
4.0
Customer service
5.0
Functionality
3.0
Used for 6-12 months39 found this helpful