Microsoft Dynamics 365 Business Central

Verified listing

Microsoft's cloud ERP for mid sized businesses, strong for Microsoft 365 users

4.1Based on 243 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
103
4 stars
83
3 stars
40
2 stars
15
1 star
2

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Verified reviews for Microsoft Dynamics 365 Business Central

243 reviews matching your filters

Olivia Marsden

Bookkeeper · 11-50 employees · Professional services

LinkedIn verifiedUnited Kingdom

3.0

1 May 2026

Native MTD was the decider

Working from Outlook and Excel with a live link to the data is seamless. That said, heavier than a small business that just needs accounting and the wrong partner is the main way it goes badly.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years32 found this helpful

Simon Corrigan

Office manager · 11-50 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

26 Apr 2026

Seamless with Microsoft 365

Working from Outlook and Excel with a live link to the data is seamless. For a Microsoft shop it feels like part of the estate.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months7 found this helpful

Michael Trelawny

Owner · 1-10 employees · Accounting

LinkedIn verifiedUnited Kingdom

5.0

20 Apr 2026

Seamless with Microsoft 365

Native UK VAT and MTD meant no partner development for compliance, and finance and operations finally sit in one system. No complaints so far.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months20 found this helpful

Megan Bramley

Financial controller · 51-200 employees · Food and beverage

United Kingdom

4.0

18 Apr 2026

Finance and operations in one

Working from Outlook and Excel with a live link to the data is seamless, and for a Microsoft shop it feels like part of the estate. The interface carries some of its NAV heritage, but we live with it.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

The interface carries some of its NAV heritage.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years11 found this helpful

Hannah Fairbanks

Founder · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom

5.0

12 Apr 2026

Finance and operations in one

Finance and operations finally sit in one system, and native UK VAT and MTD meant no partner development for compliance. No complaints so far.

Pros

Finance and operations finally sit in one system.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years19 found this helpful

Louise Sinclair

Operations manager · 51-200 employees · Education

United Kingdom

5.0

9 Apr 2026

Native MTD was the decider

Working from Outlook and Excel with a live link to the data is seamless. Native UK VAT and MTD meant no partner development for compliance.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years13 found this helpful

Callum Middleton

Financial controller · 201-500 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

9 Apr 2026

Native MTD was the decider

Power BI on top gives our finance team real analytical depth, and for a Microsoft shop it feels like part of the estate. No complaints so far.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

The interface carries some of its NAV heritage.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years30 found this helpful

Alan Stroud

Practice manager · 11-50 employees · Healthcare

United Kingdom

3.0

6 Apr 2026

Seamless with Microsoft 365

Working from Outlook and Excel with a live link to the data is seamless. That said, the wrong partner is the main way it goes badly and heavier than a small business that just needs accounting.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 2.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months23 found this helpful

Thomas Sinclair

Management accountant · 201-500 employees · Wholesale

United Kingdom

5.0

3 Apr 2026

Real ERP, real project

Power BI on top gives our finance team real analytical depth. Working from Outlook and Excel with a live link to the data is seamless.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

The interface carries some of its NAV heritage.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years15 found this helpful

Sarah Sinclair

Director · 1-10 employees · Construction

United Kingdom

4.0

30 Mar 2026

Real ERP, real project

Working from Outlook and Excel with a live link to the data is seamless, and Power BI on top gives our finance team real analytical depth. Heavier than a small business that just needs accounting, but we live with it.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years16 found this helpful