Microsoft Dynamics 365 Business Central

Verified listing

Microsoft's cloud ERP for mid sized businesses, strong for Microsoft 365 users

4.1Based on 243 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
103
4 stars
83
3 stars
40
2 stars
15
1 star
2

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Verified reviews for Microsoft Dynamics 365 Business Central

243 reviews matching your filters

Mark Colquhoun

Operations manager · 51-200 employees · Healthcare

United Kingdom

5.0

14 Aug 2025

Seamless with Microsoft 365

Native UK VAT and MTD meant no partner development for compliance, and finance and operations finally sit in one system. No complaints so far.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months17 found this helpful

Priya Lockhart

Founder · 1-10 employees · Property and lettings

United Kingdom

1.0

10 Aug 2025

Great for a Microsoft shop

The wrong partner is the main way it goes badly. The interface carries some of its NAV heritage. Looking at alternatives.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years2 found this helpful

Freya Sinclair

Finance director · 1000+ employees · Property and lettings

United Kingdom

4.0

5 Aug 2025

Finance and operations in one

Finance and operations finally sit in one system. Only real gripe is that heavier than a small business that just needs accounting.

Pros

Finance and operations finally sit in one system.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months8 found this helpful

Peter Hargreaves

Director · 1-10 employees · Hospitality

United Kingdom

4.0

3 Aug 2025

Native MTD was the decider

Working from Outlook and Excel with a live link to the data is seamless. Only real gripe is that heavier than a small business that just needs accounting.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months1 found this helpful

Eleanor Quinn

Founder · 11-50 employees · Retail

United Kingdom

5.0

1 Aug 2025

Power BI depth is a bonus

Power BI on top gives our finance team real analytical depth, and native UK VAT and MTD meant no partner development for compliance. No complaints so far.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months13 found this helpful

Adam Ainsley

Practice manager · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom

5.0

29 Jul 2025

Power BI depth is a bonus

Power BI on top gives our finance team real analytical depth. Finance and operations finally sit in one system.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months2 found this helpful

Claire Adeyemi

Practice manager · 1-10 employees · Accounting

United Kingdom

5.0

25 Jul 2025

Seamless with Microsoft 365

Power BI on top gives our finance team real analytical depth, and working from Outlook and Excel with a live link to the data is seamless. No complaints so far.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

The wrong partner is the main way it goes badly.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months19 found this helpful

Laura Colquhoun

Company secretary · 201-500 employees · Construction

United Kingdom

4.0

24 Jul 2025

Real ERP, real project

For a Microsoft shop it feels like part of the estate, and native UK VAT and MTD meant no partner development for compliance. The interface carries some of its NAV heritage, but we live with it.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

The interface carries some of its NAV heritage.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months13 found this helpful

Stephen Colquhoun

Financial controller · 51-200 employees · Construction

United Kingdom

3.0

20 Jul 2025

Seamless with Microsoft 365

For a Microsoft shop it feels like part of the estate. That said, the interface carries some of its NAV heritage and the wrong partner is the main way it goes badly.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

The interface carries some of its NAV heritage.

Ease of use: 2.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years4 found this helpful

Megan Rhodes

Office manager · 11-50 employees · IT services

United Kingdom

5.0

9 Jul 2025

Seamless with Microsoft 365

For a Microsoft shop it feels like part of the estate. Finance and operations finally sit in one system.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

The interface carries some of its NAV heritage.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months3 found this helpful