Microsoft Dynamics 365 Business Central

Verified listing

Microsoft's cloud ERP for mid sized businesses, strong for Microsoft 365 users

4.1Based on 243 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
103
4 stars
83
3 stars
40
2 stars
15
1 star
2

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Verified reviews for Microsoft Dynamics 365 Business Central

243 reviews matching your filters

Amy Thornley

Bookkeeper · 1-10 employees · Healthcare

LinkedIn verifiedUnited Kingdom

3.0

22 Sep 2025

Real ERP, real project

Mixed. Working from Outlook and Excel with a live link to the data is seamless, but it is a full ERP, so implementation was a proper project.

Pros

Working from Outlook and Excel with a live link to the data is seamless.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months34 found this helpful

Robert Okonkwo

Operations manager · 51-200 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

19 Sep 2025

Power BI depth is a bonus

For a Microsoft shop it feels like part of the estate. Native UK VAT and MTD meant no partner development for compliance.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months35 found this helpful

Emma Pemberton

Owner · 1-10 employees · Veterinary

United Kingdom

4.0

18 Sep 2025

Real ERP, real project

Power BI on top gives our finance team real analytical depth, and native UK VAT and MTD meant no partner development for compliance. It is a full ERP, so implementation was a proper project, but we live with it.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years

Sophie Fairbanks

Head of finance · 1000+ employees · Hospitality

United Kingdom

5.0

18 Sep 2025

Great for a Microsoft shop

For a Microsoft shop it feels like part of the estate, and native UK VAT and MTD meant no partner development for compliance. No complaints so far.

Pros

For a Microsoft shop it feels like part of the estate.

Cons

The interface carries some of its NAV heritage.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months3 found this helpful

Martin Vaughan

Operations manager · 51-200 employees · Education

LinkedIn verifiedUnited Kingdom

3.0

17 Sep 2025

Real ERP, real project

Mixed. Native UK VAT and MTD meant no partner development for compliance, but heavier than a small business that just needs accounting.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months16 found this helpful

Charlotte Radcliffe

Finance business partner · 1000+ employees · Veterinary

United Kingdom

3.0

15 Sep 2025

Great for a Microsoft shop

Native UK VAT and MTD meant no partner development for compliance. That said, heavier than a small business that just needs accounting and the wrong partner is the main way it goes badly.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months4 found this helpful

Freya Ainsley

Operations manager · 201-500 employees · Engineering

United Kingdom

4.0

29 Aug 2025

Power BI depth is a bonus

Native UK VAT and MTD meant no partner development for compliance. Only real gripe is that the interface carries some of its NAV heritage.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

The interface carries some of its NAV heritage.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years31 found this helpful

Mark Okonkwo

Founder · 11-50 employees · Fitness and leisure

United Kingdom

5.0

29 Aug 2025

Finance and operations in one

Power BI on top gives our finance team real analytical depth. For a Microsoft shop it feels like part of the estate.

Pros

Power BI on top gives our finance team real analytical depth.

Cons

The interface carries some of its NAV heritage.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years14 found this helpful

Louise Radcliffe

HR manager · 51-200 employees · Veterinary

United Kingdom

3.0

20 Aug 2025

Native MTD was the decider

Mixed. Finance and operations finally sit in one system, but heavier than a small business that just needs accounting.

Pros

Finance and operations finally sit in one system.

Cons

Heavier than a small business that just needs accounting.

Ease of use: 4.0
Value for money: 2.0
Customer service: 4.0
Functionality: 2.0

Used for Less than 6 months38 found this helpful

Mark Colquhoun

Operations manager · 51-200 employees · Healthcare

United Kingdom

5.0

14 Aug 2025

Seamless with Microsoft 365

Native UK VAT and MTD meant no partner development for compliance, and finance and operations finally sit in one system. No complaints so far.

Pros

Native UK VAT and MTD meant no partner development for compliance.

Cons

It is a full ERP, so implementation was a proper project.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months17 found this helpful