Zoho Books

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Strong feature depth for the money, with a free tier that files Self Assessment

4.1Based on 240 reviews

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Ratings by dimension

Ease of use4.1
Value4.0
Support4.0
Features4.1

Rating distribution

5 stars
114
4 stars
69
3 stars
36
2 stars
17
1 star
4

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Verified reviews for Zoho Books

240 reviews matching your filters

Olivia Cavendish

Payroll manager · 51-200 employees · Logistics and transport

United Kingdom

4.0

21 Mar 2025

Great if you are already on Zoho

The free plan files Self Assessment, which almost nothing else does for nothing. Only real gripe is that you have to be sure you need the breadth on offer.

Pros

The free plan files Self Assessment, which almost nothing else does for nothing.

Cons

You have to be sure you need the breadth on offer.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years12 found this helpful

Craig Sinclair

Bookkeeper · 11-50 employees · Professional services

United Kingdom

4.0

19 Mar 2025

Free plan that actually files

Receipt autoscans work well and the reports are comprehensive, and the free plan files Self Assessment, which almost nothing else does for nothing. Support on the free tier is email only, but we live with it.

Pros

Receipt autoscans work well and the reports are comprehensive.

Cons

Support on the free tier is email only.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years18 found this helpful

Bethany Sinclair

Founder · 11-50 employees · Education

United Kingdom

5.0

18 Mar 2025

Check your accountant will use it

The free plan files Self Assessment, which almost nothing else does for nothing. The feature depth for the money genuinely surprised us.

Pros

The free plan files Self Assessment, which almost nothing else does for nothing.

Cons

Fewer UK accountants know it than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months16 found this helpful

Olivia Adeyemi

Company secretary · 51-200 employees · Retail

United Kingdom

5.0

3 Mar 2025

Corporation Tax filing sold it

Property tracking is built in, which matters with the MTD changes, and filing a CT600 from the accounting software saved us a separate tax package. No complaints so far.

Pros

Property tracking is built in, which matters with the MTD changes.

Cons

Support on the free tier is email only.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years17 found this helpful

Charlotte Wexford

Bookkeeper · 11-50 employees · Recruitment

United Kingdom

4.0

26 Feb 2025

Corporation Tax filing sold it

The free plan files Self Assessment, which almost nothing else does for nothing, and if you already use Zoho the other apps share data natively. Support on the free tier is email only, but we live with it.

Pros

The free plan files Self Assessment, which almost nothing else does for nothing.

Cons

Support on the free tier is email only.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months5 found this helpful

Eleanor Cavendish

Owner · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

26 Feb 2025

Corporation Tax filing sold it

The free plan files Self Assessment, which almost nothing else does for nothing, and property tracking is built in, which matters with the MTD changes. No complaints so far.

Pros

The free plan files Self Assessment, which almost nothing else does for nothing.

Cons

Our accountant had never used it and was reluctant at first.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years37 found this helpful

David Devlin

Owner · 1-10 employees · Food and beverage

United Kingdom

5.0

26 Feb 2025

Check your accountant will use it

Filing a CT600 from the accounting software saved us a separate tax package, and if you already use Zoho the other apps share data natively. No complaints so far.

Pros

Filing a CT600 from the accounting software saved us a separate tax package.

Cons

Fewer UK accountants know it than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years33 found this helpful

Gareth Baptiste

Practice manager · 11-50 employees · Fitness and leisure

United Kingdom

5.0

24 Feb 2025

Corporation Tax filing sold it

The feature depth for the money genuinely surprised us. If you already use Zoho the other apps share data natively.

Pros

The feature depth for the money genuinely surprised us.

Cons

You have to be sure you need the breadth on offer.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years2 found this helpful

Helen Nowak

Founder · 1-10 employees · Property and lettings

United Kingdom

5.0

24 Feb 2025

Free plan that actually files

Receipt autoscans work well and the reports are comprehensive. If you already use Zoho the other apps share data natively.

Pros

Receipt autoscans work well and the reports are comprehensive.

Cons

The suite is huge and the upgrade path nudges you toward the full bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months20 found this helpful

Claire Trelawny

Finance business partner · 501-1000 employees · Engineering

United Kingdom

3.0

24 Feb 2025

Check your accountant will use it

Mixed. The free plan files Self Assessment, which almost nothing else does for nothing, but support on the free tier is email only.

Pros

The free plan files Self Assessment, which almost nothing else does for nothing.

Cons

Support on the free tier is email only.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years31 found this helpful