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Strong feature depth for the money, with a free tier that files Self Assessment

4.1Based on 240 reviews
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Ratings by dimension

  • Ease of use4.1
  • Value4.0
  • Support4.0
  • Features4.1

Rating distribution

  • 5 stars114
  • 4 stars69
  • 3 stars36
  • 2 stars17
  • 1 star4

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Verified reviews for Zoho Books

240 reviews matching your filters

Nicola Iqbal

Owner · 11-50 employees · Wholesale

United Kingdom
2.0

18 Oct 2025

Deep features for the money

Support on the free tier is email only, and you have to be sure you need the breadth on offer. The free plan files Self Assessment, which almost nothing else does for nothing, which is about the only positive.

Pros

The free plan files Self Assessment, which almost nothing else does for nothing.

Cons

Support on the free tier is email only.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months26 found this helpful

Helen Whitfield

Director · 1-10 employees · Logistics and transport

United Kingdom
5.0

6 Oct 2025

Deep features for the money

Filing a CT600 from the accounting software saved us a separate tax package. Receipt autoscans work well and the reports are comprehensive.

Pros

Filing a CT600 from the accounting software saved us a separate tax package.

Cons

The suite is huge and the upgrade path nudges you toward the full bundle.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years23 found this helpful

Stephen Quinn

Bookkeeper · 1-10 employees · Manufacturing

United Kingdom
4.0

2 Oct 2025

Deep features for the money

Filing a CT600 from the accounting software saved us a separate tax package. Only real gripe is that our accountant had never used it and was reluctant at first.

Pros

Filing a CT600 from the accounting software saved us a separate tax package.

Cons

Our accountant had never used it and was reluctant at first.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years37 found this helpful

Rachel Whitfield

Operations manager · 51-200 employees · Fitness and leisure

United Kingdom
4.0

30 Sep 2025

Corporation Tax filing sold it

Receipt autoscans work well and the reports are comprehensive. Only real gripe is that the suite is huge and the upgrade path nudges you toward the full bundle.

Pros

Receipt autoscans work well and the reports are comprehensive.

Cons

The suite is huge and the upgrade path nudges you toward the full bundle.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months18 found this helpful

Michael Wexford

Payroll manager · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom
3.0

29 Sep 2025

Check your accountant will use it

Property tracking is built in, which matters with the MTD changes. That said, support on the free tier is email only and our accountant had never used it and was reluctant at first.

Pros

Property tracking is built in, which matters with the MTD changes.

Cons

Support on the free tier is email only.

Ease of use
4.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for Less than 6 months29 found this helpful

Peter Stroud

Sole trader · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom
5.0

26 Sep 2025

Great if you are already on Zoho

The feature depth for the money genuinely surprised us, and filing a CT600 from the accounting software saved us a separate tax package. No complaints so far.

Pros

The feature depth for the money genuinely surprised us.

Cons

Fewer UK accountants know it than Xero or QuickBooks.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months13 found this helpful

Katie Nasir

Head of finance · 1000+ employees · Manufacturing

United Kingdom
4.0

12 Sep 2025

Great if you are already on Zoho

The feature depth for the money genuinely surprised us, and the free plan files Self Assessment, which almost nothing else does for nothing. The suite is huge and the upgrade path nudges you toward the full bundle, but we live with it.

Pros

The feature depth for the money genuinely surprised us.

Cons

The suite is huge and the upgrade path nudges you toward the full bundle.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 2+ years14 found this helpful

Kevin Fairbanks

Financial controller · 201-500 employees · Healthcare

United Kingdom
4.0

9 Sep 2025

Incredible value

Property tracking is built in, which matters with the MTD changes. Only real gripe is that the suite is huge and the upgrade path nudges you toward the full bundle.

Pros

Property tracking is built in, which matters with the MTD changes.

Cons

The suite is huge and the upgrade path nudges you toward the full bundle.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years14 found this helpful

James Holloway

Systems accountant · 501-1000 employees · Healthcare

United Kingdom
3.0

8 Sep 2025

Incredible value

If you already use Zoho the other apps share data natively. That said, our accountant had never used it and was reluctant at first and fewer UK accountants know it than Xero or QuickBooks.

Pros

If you already use Zoho the other apps share data natively.

Cons

Our accountant had never used it and was reluctant at first.

Ease of use
4.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for 6-12 months2 found this helpful

Mohammed Ainsley

Founder · 11-50 employees · Marketing and advertising

United Kingdom
2.0

31 Aug 2025

Incredible value

Our accountant had never used it and was reluctant at first, and support on the free tier is email only. The free plan files Self Assessment, which almost nothing else does for nothing, which is about the only positive.

Pros

The free plan files Self Assessment, which almost nothing else does for nothing.

Cons

Our accountant had never used it and was reluctant at first.

Ease of use
2.0
Value for money
3.0
Customer service
2.0
Functionality
1.0
Used for 6-12 months24 found this helpful