Xero

Verified listing

Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

4.1Based on 297 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support3.9
Features4.0

Rating distribution

5 stars
125
4 stars
100
3 stars
45
2 stars
18
1 star
9

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Verified reviews for Xero

297 reviews matching your filters

Kevin Mackenzie

Office manager · 11-50 employees · IT services

United Kingdom

4.0

5 Dec 2025

Payroll included tipped it for us

Unlimited users means the whole team can be in the books without a fee, and the app marketplace connected our stock system in an afternoon. The fixed asset register is functional rather than good, but we live with it.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

The fixed asset register is functional rather than good.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months20 found this helpful

Nicola Dunmore

Company secretary · 51-200 employees · Healthcare

United Kingdom

5.0

1 Dec 2025

Unlimited users is a real saving

The app marketplace connected our stock system in an afternoon. MTD VAT submissions have never once given us trouble.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years4 found this helpful

Craig Radcliffe

Sole trader · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

4.0

29 Nov 2025

Payroll included tipped it for us

The app marketplace connected our stock system in an afternoon. Only real gripe is that the introductory discount ends and the standard price is a jump.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years1 found this helpful

Kevin Holloway

Founder · 1-10 employees · Hospitality

United Kingdom

4.0

28 Nov 2025

Unlimited users is a real saving

Our accountant knows it inside out so support is never a problem, and the interface is genuinely pleasant, which sounds minor until you use it daily. Inventory is basic, we run a separate app for real stock control, but we live with it.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years22 found this helpful

Charlotte Corrigan

Founder · 11-50 employees · Healthcare

United Kingdom

4.0

24 Nov 2025

Unlimited users is a real saving

Unlimited users means the whole team can be in the books without a fee. Only real gripe is that inventory is basic, we run a separate app for real stock control.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months18 found this helpful

Christopher Vaughan

Practice manager · 11-50 employees · Logistics and transport

United Kingdom

5.0

23 Nov 2025

Unlimited users is a real saving

Payroll is included from the Grow plan so we dropped a second subscription, and the interface is genuinely pleasant, which sounds minor until you use it daily. No complaints so far.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months10 found this helpful

Andrew Quinn

Bookkeeper · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom

5.0

23 Nov 2025

The nicest accounting software to use

Unlimited users means the whole team can be in the books without a fee. Bank reconciliation is the fastest I have used, a month clears in minutes.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months23 found this helpful

Aisha Kowalski

Financial controller · 51-200 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

19 Nov 2025

Start on Grow, not Ignite

Our accountant knows it inside out so support is never a problem, and CIS calculations for subcontractors are handled properly. No complaints so far.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years27 found this helpful

Priya Lockhart

HR director · 1000+ employees · Wholesale

United Kingdom

4.0

9 Nov 2025

Start on Grow, not Ignite

The app marketplace connected our stock system in an afternoon, and our accountant knows it inside out so support is never a problem. Reporting is clean but less customisable than I expected, but we live with it.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months38 found this helpful

Callum Kowalski

Operations manager · 51-200 employees · Logistics and transport

United Kingdom

3.0

7 Nov 2025

Payroll included tipped it for us

Mixed. Bank reconciliation is the fastest I have used, a month clears in minutes, but the introductory discount ends and the standard price is a jump.

Pros

Bank reconciliation is the fastest I have used, a month clears in minutes.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 2.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months13 found this helpful