Xero

Verified listing

Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

4.1Based on 297 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support3.9
Features4.0

Rating distribution

5 stars
125
4 stars
100
3 stars
45
2 stars
18
1 star
9

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Verified reviews for Xero

297 reviews matching your filters

Peter Fairbanks

Bookkeeper · 1-10 employees · IT services

United Kingdom

5.0

13 Aug 2024

The nicest accounting software to use

CIS calculations for subcontractors are handled properly, and bank reconciliation is the fastest I have used, a month clears in minutes. No complaints so far.

Pros

CIS calculations for subcontractors are handled properly.

Cons

The fixed asset register is functional rather than good.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months35 found this helpful

Thomas Whitfield

Practice manager · 11-50 employees · Healthcare

United Kingdom

5.0

11 Aug 2024

Solid, with a weak entry tier

CIS calculations for subcontractors are handled properly, and MTD VAT submissions have never once given us trouble. No complaints so far.

Pros

CIS calculations for subcontractors are handled properly.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months38 found this helpful

Neil Kaur

Operations manager · 201-500 employees · Veterinary

United Kingdom

5.0

30 Jul 2024

The nicest accounting software to use

The interface is genuinely pleasant, which sounds minor until you use it daily. CIS calculations for subcontractors are handled properly.

Pros

The interface is genuinely pleasant, which sounds minor until you use it daily.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years29 found this helpful

Megan Vaughan

Founder · 1-10 employees · Wholesale

United Kingdom

4.0

23 Jul 2024

Unlimited users is a real saving

Payroll is included from the Grow plan so we dropped a second subscription. Only real gripe is that most businesses need to start on Grow, not the headline entry plan.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years31 found this helpful

James Whitfield

Systems accountant · 501-1000 employees · Hospitality

United Kingdom

2.0

23 Jul 2024

Start on Grow, not Ignite

Inventory is basic, we run a separate app for real stock control, and the fixed asset register is functional rather than good. The app marketplace connected our stock system in an afternoon, which is about the only positive.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 2.0
Value for money: 1.0
Customer service: 2.0
Functionality: 2.0

Used for 1-2 years22 found this helpful

Aisha Nasir

Founder · 11-50 employees · Construction

United Kingdom

5.0

21 Jul 2024

Reconciliation is unmatched

Payroll is included from the Grow plan so we dropped a second subscription, and unlimited users means the whole team can be in the books without a fee. No complaints so far.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months23 found this helpful

Martin Trelawny

Sole trader · 1-10 employees · Healthcare

LinkedIn verifiedUnited Kingdom

4.0

16 Jul 2024

Reconciliation is unmatched

Unlimited users means the whole team can be in the books without a fee. Only real gripe is that reporting is clean but less customisable than I expected.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months31 found this helpful

Kevin Cavendish

Management accountant · 51-200 employees · Professional services

United Kingdom

3.0

5 Jul 2024

Start on Grow, not Ignite

MTD VAT submissions have never once given us trouble. That said, the introductory discount ends and the standard price is a jump and the fixed asset register is functional rather than good.

Pros

MTD VAT submissions have never once given us trouble.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months28 found this helpful

Ruth Dunmore

HR manager · 51-200 employees · Engineering

United Kingdom

4.0

4 Jul 2024

Fast month end, every time

Unlimited users means the whole team can be in the books without a fee, and bank reconciliation is the fastest I have used, a month clears in minutes. The introductory discount ends and the standard price is a jump, but we live with it.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months11 found this helpful

Priya Ferreira

Management accountant · 51-200 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

2 Jul 2024

The nicest accounting software to use

Our accountant knows it inside out so support is never a problem, and CIS calculations for subcontractors are handled properly. No complaints so far.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

The fixed asset register is functional rather than good.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months9 found this helpful