Xero

Verified listing

Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

4.1Based on 297 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support3.9
Features4.0

Rating distribution

5 stars
125
4 stars
100
3 stars
45
2 stars
18
1 star
9

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Verified reviews for Xero

297 reviews matching your filters

Alan Sandhu

Office manager · 11-50 employees · Retail

United Kingdom

4.0

6 Nov 2024

Fast month end, every time

CIS calculations for subcontractors are handled properly, and unlimited users means the whole team can be in the books without a fee. Inventory is basic, we run a separate app for real stock control, but we live with it.

Pros

CIS calculations for subcontractors are handled properly.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years25 found this helpful

Hannah Osei

Director · 11-50 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

5 Nov 2024

Payroll included tipped it for us

The app marketplace connected our stock system in an afternoon. Unlimited users means the whole team can be in the books without a fee.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years9 found this helpful

Stephen Okonkwo

Office manager · 1-10 employees · Property and lettings

United Kingdom

4.0

1 Nov 2024

Payroll included tipped it for us

CIS calculations for subcontractors are handled properly, and our accountant knows it inside out so support is never a problem. The Ignite tier is far too tight, twenty invoices a month is nothing, but we live with it.

Pros

CIS calculations for subcontractors are handled properly.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years2 found this helpful

Louise Vaughan

Bookkeeper · 11-50 employees · Education

United Kingdom

5.0

31 Oct 2024

Reconciliation is unmatched

Payroll is included from the Grow plan so we dropped a second subscription. MTD VAT submissions have never once given us trouble.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years23 found this helpful

Olivia Sinclair

Office manager · 11-50 employees · Retail

United Kingdom

3.0

26 Oct 2024

Unlimited users is a real saving

Mixed. The app marketplace connected our stock system in an afternoon, but the fixed asset register is functional rather than good.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

The fixed asset register is functional rather than good.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months1 found this helpful

Martin Kaur

Owner · 1-10 employees · Hospitality

United Kingdom

4.0

22 Oct 2024

Fast month end, every time

MTD VAT submissions have never once given us trouble. Only real gripe is that the fixed asset register is functional rather than good.

Pros

MTD VAT submissions have never once given us trouble.

Cons

The fixed asset register is functional rather than good.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months10 found this helpful

Craig Colquhoun

Bookkeeper · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

20 Oct 2024

Unlimited users is a real saving

Payroll is included from the Grow plan so we dropped a second subscription. MTD VAT submissions have never once given us trouble.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months25 found this helpful

Rebecca Mackenzie

Owner · 11-50 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

3.0

18 Oct 2024

Reconciliation is unmatched

Payroll is included from the Grow plan so we dropped a second subscription. That said, the Ignite tier is far too tight, twenty invoices a month is nothing and most businesses need to start on Grow, not the headline entry plan.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years20 found this helpful

Jodie Dunmore

HR manager · 51-200 employees · Healthcare

United Kingdom

5.0

9 Oct 2024

Start on Grow, not Ignite

MTD VAT submissions have never once given us trouble. Our accountant knows it inside out so support is never a problem.

Pros

MTD VAT submissions have never once given us trouble.

Cons

The fixed asset register is functional rather than good.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years13 found this helpful

Fiona Lockhart

Founder · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom

5.0

8 Oct 2024

Great for connecting other systems

The app marketplace connected our stock system in an afternoon, and MTD VAT submissions have never once given us trouble. No complaints so far.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months33 found this helpful