Xero

Verified listing

Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

4.1Based on 297 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support3.9
Features4.0

Rating distribution

5 stars
125
4 stars
100
3 stars
45
2 stars
18
1 star
9

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Verified reviews for Xero

297 reviews matching your filters

Katie Middleton

Payroll manager · 51-200 employees · Hospitality

United Kingdom

4.0

13 Dec 2024

The nicest accounting software to use

The interface is genuinely pleasant, which sounds minor until you use it daily. Only real gripe is that inventory is basic, we run a separate app for real stock control.

Pros

The interface is genuinely pleasant, which sounds minor until you use it daily.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years10 found this helpful

Christopher Ashworth

Sole trader · 11-50 employees · Charity and non-profit

United Kingdom

3.0

12 Dec 2024

Great for connecting other systems

Bank reconciliation is the fastest I have used, a month clears in minutes. That said, most businesses need to start on Grow, not the headline entry plan and inventory is basic, we run a separate app for real stock control.

Pros

Bank reconciliation is the fastest I have used, a month clears in minutes.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years17 found this helpful

Neil Kowalski

Payroll manager · 51-200 employees · Accounting

LinkedIn verifiedUnited Kingdom

4.0

10 Dec 2024

Fast month end, every time

MTD VAT submissions have never once given us trouble. Only real gripe is that the Ignite tier is far too tight, twenty invoices a month is nothing.

Pros

MTD VAT submissions have never once given us trouble.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 5.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years4 found this helpful

Zoe Hargreaves

Founder · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom

5.0

4 Dec 2024

The nicest accounting software to use

Our accountant knows it inside out so support is never a problem, and payroll is included from the Grow plan so we dropped a second subscription. No complaints so far.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years10 found this helpful

Sophie Devlin

HR manager · 51-200 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

26 Nov 2024

Great for connecting other systems

The app marketplace connected our stock system in an afternoon. Only real gripe is that most businesses need to start on Grow, not the headline entry plan.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years34 found this helpful

Jodie Ashworth

HR manager · 51-200 employees · Manufacturing

United Kingdom

5.0

24 Nov 2024

Start on Grow, not Ignite

MTD VAT submissions have never once given us trouble. CIS calculations for subcontractors are handled properly.

Pros

MTD VAT submissions have never once given us trouble.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months29 found this helpful

Olivia Ellery

Founder · 1-10 employees · Charity and non-profit

United Kingdom

2.0

23 Nov 2024

Fast month end, every time

The Ignite tier is far too tight, twenty invoices a month is nothing, and inventory is basic, we run a separate app for real stock control. Unlimited users means the whole team can be in the books without a fee, which is about the only positive.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 3.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for 2+ years35 found this helpful

Bethany Nowak

Director · 1-10 employees · Accounting

United Kingdom

4.0

19 Nov 2024

Start on Grow, not Ignite

The interface is genuinely pleasant, which sounds minor until you use it daily, and MTD VAT submissions have never once given us trouble. The introductory discount ends and the standard price is a jump, but we live with it.

Pros

The interface is genuinely pleasant, which sounds minor until you use it daily.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years7 found this helpful

Craig Wexford

Founder · 11-50 employees · Hospitality

LinkedIn verifiedUnited Kingdom

5.0

12 Nov 2024

Unlimited users is a real saving

The app marketplace connected our stock system in an afternoon. MTD VAT submissions have never once given us trouble.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years30 found this helpful

Bethany Devlin

Founder · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

8 Nov 2024

Reconciliation is unmatched

Payroll is included from the Grow plan so we dropped a second subscription. Only real gripe is that most businesses need to start on Grow, not the headline entry plan.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months25 found this helpful