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Xero

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Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

4.1Based on 297 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support3.9
  • Features4.0

Rating distribution

  • 5 stars125
  • 4 stars100
  • 3 stars45
  • 2 stars18
  • 1 star9

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Verified reviews for Xero

297 reviews matching your filters

Craig Lockhart

Practice manager · 1-10 employees · Construction

United Kingdom
4.0

25 Jan 2025

Great for connecting other systems

MTD VAT submissions have never once given us trouble. Only real gripe is that inventory is basic, we run a separate app for real stock control.

Pros

MTD VAT submissions have never once given us trouble.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years21 found this helpful

Ruth Kaur

Company secretary · 51-200 employees · Marketing and advertising

United Kingdom
5.0

24 Jan 2025

Start on Grow, not Ignite

The app marketplace connected our stock system in an afternoon, and unlimited users means the whole team can be in the books without a fee. No complaints so far.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years17 found this helpful

Claire Osei

Bookkeeper · 1-10 employees · IT services

United Kingdom
1.0

23 Jan 2025

Unlimited users is a real saving

The introductory discount ends and the standard price is a jump. Inventory is basic, we run a separate app for real stock control. Looking at alternatives.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for Less than 6 months3 found this helpful

Claire Sandhu

Company secretary · 201-500 employees · Legal services

United Kingdom
4.0

18 Jan 2025

Unlimited users is a real saving

MTD VAT submissions have never once given us trouble, and payroll is included from the Grow plan so we dropped a second subscription. Inventory is basic, we run a separate app for real stock control, but we live with it.

Pros

MTD VAT submissions have never once given us trouble.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years3 found this helpful

Martin Adeyemi

Practice manager · 1-10 employees · Recruitment

United Kingdom
4.0

17 Jan 2025

Solid, with a weak entry tier

Unlimited users means the whole team can be in the books without a fee. Only real gripe is that most businesses need to start on Grow, not the headline entry plan.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years25 found this helpful

Neil Okonkwo

Founder · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
2.0

15 Jan 2025

Unlimited users is a real saving

The introductory discount ends and the standard price is a jump, and the fixed asset register is functional rather than good. The interface is genuinely pleasant, which sounds minor until you use it daily, which is about the only positive.

Pros

The interface is genuinely pleasant, which sounds minor until you use it daily.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
2.0
Used for Less than 6 months17 found this helpful

Helen Stroud

Management accountant · 201-500 employees · Retail

LinkedIn verifiedUnited Kingdom
5.0

12 Jan 2025

Great for connecting other systems

Bank reconciliation is the fastest I have used, a month clears in minutes, and CIS calculations for subcontractors are handled properly. No complaints so far.

Pros

Bank reconciliation is the fastest I have used, a month clears in minutes.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years10 found this helpful

Stephen Begum

HR manager · 201-500 employees · Marketing and advertising

United Kingdom
5.0

7 Jan 2025

Unlimited users is a real saving

MTD VAT submissions have never once given us trouble, and the app marketplace connected our stock system in an afternoon. No complaints so far.

Pros

MTD VAT submissions have never once given us trouble.

Cons

Reporting is clean but less customisable than I expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months2 found this helpful

Nicola Dunmore

Office manager · 1-10 employees · Healthcare

United Kingdom
1.0

6 Jan 2025

Solid, with a weak entry tier

Inventory is basic, we run a separate app for real stock control. Reporting is clean but less customisable than I expected. Looking at alternatives.

Pros

MTD VAT submissions have never once given us trouble.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for Less than 6 months29 found this helpful

Olivia Ellery

Founder · 1-10 employees · Charity and non-profit

United Kingdom
4.0

6 Jan 2025

Unlimited users is a real saving

The interface is genuinely pleasant, which sounds minor until you use it daily, and unlimited users means the whole team can be in the books without a fee. The introductory discount ends and the standard price is a jump, but we live with it.

Pros

The interface is genuinely pleasant, which sounds minor until you use it daily.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 2+ years11 found this helpful