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Verified listing

Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support3.9
  • Features4.0

Rating distribution

  • 5 stars125
  • 4 stars100
  • 3 stars45
  • 2 stars18
  • 1 star9

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Verified reviews for Xero

297 reviews matching your filters

Katie Lockhart

Practice manager · 1-10 employees · Legal services

United Kingdom
4.0

4 Apr 2025

Reconciliation is unmatched

Payroll is included from the Grow plan so we dropped a second subscription, and CIS calculations for subcontractors are handled properly. The fixed asset register is functional rather than good, but we live with it.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

The fixed asset register is functional rather than good.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months7 found this helpful

Callum Osei

Director · 1-10 employees · Professional services

United Kingdom
4.0

4 Apr 2025

Start on Grow, not Ignite

MTD VAT submissions have never once given us trouble, and the app marketplace connected our stock system in an afternoon. Most businesses need to start on Grow, not the headline entry plan, but we live with it.

Pros

MTD VAT submissions have never once given us trouble.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 2+ years19 found this helpful

Claire Colquhoun

Management accountant · 51-200 employees · Food and beverage

United Kingdom
5.0

3 Apr 2025

The nicest accounting software to use

Our accountant knows it inside out so support is never a problem. The interface is genuinely pleasant, which sounds minor until you use it daily.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

Reporting is clean but less customisable than I expected.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months19 found this helpful

Zoe Ferreira

Director · 11-50 employees · Healthcare

United Kingdom
5.0

31 Mar 2025

Fast month end, every time

CIS calculations for subcontractors are handled properly. Our accountant knows it inside out so support is never a problem.

Pros

CIS calculations for subcontractors are handled properly.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months14 found this helpful

Sarah Ashworth

Payroll manager · 51-200 employees · Charity and non-profit

United Kingdom
4.0

27 Mar 2025

Start on Grow, not Ignite

Payroll is included from the Grow plan so we dropped a second subscription, and CIS calculations for subcontractors are handled properly. Inventory is basic, we run a separate app for real stock control, but we live with it.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months28 found this helpful

Adam Middleton

Director · 11-50 employees · Logistics and transport

United Kingdom
3.0

22 Mar 2025

Unlimited users is a real saving

Payroll is included from the Grow plan so we dropped a second subscription. That said, inventory is basic, we run a separate app for real stock control and the introductory discount ends and the standard price is a jump.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months16 found this helpful

Aisha Ellery

Bookkeeper · 1-10 employees · Hospitality

United Kingdom
4.0

20 Mar 2025

Fast month end, every time

Unlimited users means the whole team can be in the books without a fee. Only real gripe is that the fixed asset register is functional rather than good.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

The fixed asset register is functional rather than good.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months2 found this helpful

Michael Thornley

Director · 1-10 employees · Retail

United Kingdom
3.0

5 Mar 2025

Solid, with a weak entry tier

Mixed. Payroll is included from the Grow plan so we dropped a second subscription, but the fixed asset register is functional rather than good.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

The fixed asset register is functional rather than good.

Ease of use
3.0
Value for money
3.0
Customer service
2.0
Functionality
3.0
Used for 6-12 months36 found this helpful

Bethany Osei

Practice manager · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom
5.0

27 Feb 2025

Great for connecting other systems

The app marketplace connected our stock system in an afternoon, and bank reconciliation is the fastest I have used, a month clears in minutes. No complaints so far.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years21 found this helpful

Olivia Whitfield

HR director · 1000+ employees · Food and beverage

United Kingdom
2.0

22 Feb 2025

The nicest accounting software to use

Reporting is clean but less customisable than I expected, and most businesses need to start on Grow, not the headline entry plan. Our accountant knows it inside out so support is never a problem, which is about the only positive.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

Reporting is clean but less customisable than I expected.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
1.0
Used for 1-2 years13 found this helpful