Xero

Verified listing

Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

4.1Based on 297 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support3.9
Features4.0

Rating distribution

5 stars
125
4 stars
100
3 stars
45
2 stars
18
1 star
9

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Verified reviews for Xero

297 reviews matching your filters

Kevin Trelawny

Payroll manager · 51-200 employees · Hospitality

United Kingdom

5.0

11 Jun 2025

Great for connecting other systems

Bank reconciliation is the fastest I have used, a month clears in minutes. MTD VAT submissions have never once given us trouble.

Pros

Bank reconciliation is the fastest I have used, a month clears in minutes.

Cons

The fixed asset register is functional rather than good.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months16 found this helpful

Ruth Devlin

Bookkeeper · 1-10 employees · Construction

United Kingdom

2.0

10 Jun 2025

The nicest accounting software to use

Inventory is basic, we run a separate app for real stock control, and most businesses need to start on Grow, not the headline entry plan. MTD VAT submissions have never once given us trouble, which is about the only positive.

Pros

MTD VAT submissions have never once given us trouble.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 2.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for Less than 6 months13 found this helpful

Stephen Wexford

Sole trader · 1-10 employees · Legal services

United Kingdom

5.0

10 Jun 2025

Fast month end, every time

Unlimited users means the whole team can be in the books without a fee. Our accountant knows it inside out so support is never a problem.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years21 found this helpful

Charlotte Mackenzie

Director · 1-10 employees · Healthcare

United Kingdom

4.0

10 Jun 2025

Fast month end, every time

Our accountant knows it inside out so support is never a problem. Only real gripe is that reporting is clean but less customisable than I expected.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months13 found this helpful

Claire Stroud

Office manager · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom

4.0

9 Jun 2025

Payroll included tipped it for us

Payroll is included from the Grow plan so we dropped a second subscription. Only real gripe is that reporting is clean but less customisable than I expected.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months21 found this helpful

Adam Holloway

Director · 11-50 employees · Charity and non-profit

United Kingdom

4.0

9 Jun 2025

Start on Grow, not Ignite

The app marketplace connected our stock system in an afternoon, and CIS calculations for subcontractors are handled properly. Inventory is basic, we run a separate app for real stock control, but we live with it.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months32 found this helpful

Sophie Patel

Founder · 1-10 employees · Charity and non-profit

United Kingdom

5.0

8 Jun 2025

Payroll included tipped it for us

The app marketplace connected our stock system in an afternoon. Payroll is included from the Grow plan so we dropped a second subscription.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years5 found this helpful

Freya Bhatti

Owner · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

2 Jun 2025

Great for connecting other systems

Payroll is included from the Grow plan so we dropped a second subscription. CIS calculations for subcontractors are handled properly.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months37 found this helpful

Ian Wexford

Practice manager · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

29 May 2025

The nicest accounting software to use

The app marketplace connected our stock system in an afternoon. Only real gripe is that inventory is basic, we run a separate app for real stock control.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months

Martin Begum

Director · 1-10 employees · Recruitment

United Kingdom

4.0

27 May 2025

Fast month end, every time

Bank reconciliation is the fastest I have used, a month clears in minutes, and CIS calculations for subcontractors are handled properly. Reporting is clean but less customisable than I expected, but we live with it.

Pros

Bank reconciliation is the fastest I have used, a month clears in minutes.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years34 found this helpful