Xero

Verified listing

Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

4.1Based on 297 reviews

Visit website

Ratings by dimension

Ease of use4.0
Value4.0
Support3.9
Features4.0

Rating distribution

5 stars
125
4 stars
100
3 stars
45
2 stars
18
1 star
9

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for Xero

297 reviews matching your filters

Rachel Osei

Practice manager · 1-10 employees · Legal services

LinkedIn verifiedUnited Kingdom

2.0

21 Aug 2025

Great for connecting other systems

The fixed asset register is functional rather than good, and reporting is clean but less customisable than I expected. Our accountant knows it inside out so support is never a problem, which is about the only positive.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

The fixed asset register is functional rather than good.

Ease of use: 2.0
Value for money: 1.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months38 found this helpful

Michael Ferreira

Sole trader · 11-50 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

5.0

18 Aug 2025

Great for connecting other systems

Bank reconciliation is the fastest I have used, a month clears in minutes. Our accountant knows it inside out so support is never a problem.

Pros

Bank reconciliation is the fastest I have used, a month clears in minutes.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months11 found this helpful

Martin Osei

Founder · 1-10 employees · Legal services

United Kingdom

5.0

14 Aug 2025

The nicest accounting software to use

MTD VAT submissions have never once given us trouble, and CIS calculations for subcontractors are handled properly. No complaints so far.

Pros

MTD VAT submissions have never once given us trouble.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years

Emma Adeyemi

Sole trader · 11-50 employees · Professional services

United Kingdom

5.0

13 Aug 2025

Reconciliation is unmatched

The interface is genuinely pleasant, which sounds minor until you use it daily, and payroll is included from the Grow plan so we dropped a second subscription. No complaints so far.

Pros

The interface is genuinely pleasant, which sounds minor until you use it daily.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months18 found this helpful

Mohammed Colquhoun

HR manager · 201-500 employees · Professional services

United Kingdom

5.0

11 Aug 2025

Unlimited users is a real saving

CIS calculations for subcontractors are handled properly. Bank reconciliation is the fastest I have used, a month clears in minutes.

Pros

CIS calculations for subcontractors are handled properly.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months38 found this helpful

Christopher Wexford

Founder · 1-10 employees · Education

United Kingdom

4.0

7 Aug 2025

Unlimited users is a real saving

The app marketplace connected our stock system in an afternoon. Only real gripe is that the Ignite tier is far too tight, twenty invoices a month is nothing.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years31 found this helpful

Paul Cavendish

Finance manager · 51-200 employees · Education

United Kingdom

5.0

5 Aug 2025

Reconciliation is unmatched

Payroll is included from the Grow plan so we dropped a second subscription. Our accountant knows it inside out so support is never a problem.

Pros

Payroll is included from the Grow plan so we dropped a second subscription.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months10 found this helpful

Zoe Ellery

Founder · 1-10 employees · Engineering

United Kingdom

3.0

30 Jul 2025

Unlimited users is a real saving

Bank reconciliation is the fastest I have used, a month clears in minutes. That said, inventory is basic, we run a separate app for real stock control and reporting is clean but less customisable than I expected.

Pros

Bank reconciliation is the fastest I have used, a month clears in minutes.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years2 found this helpful

Sarah Ashworth

Director · 1-10 employees · Recruitment

United Kingdom

4.0

28 Jul 2025

Unlimited users is a real saving

The interface is genuinely pleasant, which sounds minor until you use it daily. Only real gripe is that the introductory discount ends and the standard price is a jump.

Pros

The interface is genuinely pleasant, which sounds minor until you use it daily.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years2 found this helpful

Helen Kaur

Founder · 1-10 employees · Recruitment

United Kingdom

5.0

28 Jul 2025

Great for connecting other systems

Unlimited users means the whole team can be in the books without a fee. Bank reconciliation is the fastest I have used, a month clears in minutes.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years16 found this helpful