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Sage CRM

Verified listing

Customer relationship management built to sit alongside Sage accounting and ERP

Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars88
  • 4 stars68
  • 3 stars27
  • 2 stars16
  • 1 star5

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Verified reviews for Sage CRM

204 reviews matching your filters

Hannah Begum

Company secretary · 201-500 employees · Engineering

United Kingdom
5.0

19 Mar 2024

Dated, but it connects

It was a far shorter project than integrating a third party CRM. On premise deployment satisfied our data policy.

Pros

It was a far shorter project than integrating a third party CRM.

Cons

Adoption was a fight until we made it the only route to quotes.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months38 found this helpful

Laura Vaughan

Head of finance · 501-1000 employees · Engineering

United Kingdom
5.0

16 Mar 2024

Integration is the reason, not the UI

It was a far shorter project than integrating a third party CRM, and case management means service and sales share one customer view. No complaints so far.

Pros

It was a far shorter project than integrating a third party CRM.

Cons

No published pricing and it comes through a partner.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years1 found this helpful

Callum Marsden

Management accountant · 201-500 employees · Construction

United Kingdom
5.0

29 Feb 2024

Chosen for the Sage 200 link

On premise deployment satisfied our data policy, and it was a far shorter project than integrating a third party CRM. No complaints so far.

Pros

On premise deployment satisfied our data policy.

Cons

The interface is well behind HubSpot and the sales team notice.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years21 found this helpful

Charlotte Sandhu

Practice manager · 11-50 employees · Healthcare

United Kingdom
5.0

19 Feb 2024

Integration is the reason, not the UI

Quotes flow into the finance system without rekeying. Sales can see live credit position from Sage 200 without leaving the record.

Pros

Quotes flow into the finance system without rekeying.

Cons

Adoption was a fight until we made it the only route to quotes.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years32 found this helpful