It was a far shorter project than integrating a third party CRM. Only real gripe is that no published pricing and it comes through a partner.
Pros
It was a far shorter project than integrating a third party CRM.
Cons
No published pricing and it comes through a partner.
Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months4 found this helpful
C
Charlotte Nasir
Finance manager · 51-200 employees · Charity and non-profit
United Kingdom
4.0
12 Jun 2026
Integration is the reason, not the UI
It was a far shorter project than integrating a third party CRM, and quotes flow into the finance system without rekeying. Little reason to pick it if you are not already on Sage finance, but we live with it.
Pros
It was a far shorter project than integrating a third party CRM.
Cons
Little reason to pick it if you are not already on Sage finance.
Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months19 found this helpful
M
Michael Mackenzie
Practice manager · 1-10 employees · Legal services
LinkedIn verifiedUnited Kingdom
3.0
12 Jun 2026
Chosen for the Sage 200 link
It was a far shorter project than integrating a third party CRM. That said, adoption was a fight until we made it the only route to quotes and the interface is well behind HubSpot and the sales team notice.
Pros
It was a far shorter project than integrating a third party CRM.
Cons
Adoption was a fight until we made it the only route to quotes.
Ease of use
2.0
Value for money
2.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months21 found this helpful
S
Stephen Wexford
Finance manager · 51-200 employees · Property and lettings
LinkedIn verifiedUnited Kingdom
3.0
6 Jun 2026
Fine if you are already on Sage
Mixed. Case management means service and sales share one customer view, but no published pricing and it comes through a partner.
Pros
Case management means service and sales share one customer view.
Cons
No published pricing and it comes through a partner.
Ease of use
2.0
Value for money
4.0
Customer service
2.0
Functionality
3.0
Used for 2+ years18 found this helpful
I
Ian Pemberton
Company secretary · 201-500 employees · Construction
United Kingdom
4.0
29 May 2026
Sales finally see credit position
It was a far shorter project than integrating a third party CRM, and sales can see live credit position from Sage 200 without leaving the record. No published pricing and it comes through a partner, but we live with it.
Pros
It was a far shorter project than integrating a third party CRM.
Cons
No published pricing and it comes through a partner.
Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years37 found this helpful
C
Claire Patel
Finance manager · 51-200 employees · Engineering
United Kingdom
4.0
27 May 2026
Dated, but it connects
It was a far shorter project than integrating a third party CRM. Only real gripe is that little reason to pick it if you are not already on Sage finance.
Pros
It was a far shorter project than integrating a third party CRM.
Cons
Little reason to pick it if you are not already on Sage finance.
Mixed. On premise deployment satisfied our data policy, but adoption was a fight until we made it the only route to quotes.
Pros
On premise deployment satisfied our data policy.
Cons
Adoption was a fight until we made it the only route to quotes.
Ease of use
2.0
Value for money
2.0
Customer service
4.0
Functionality
2.0
Used for 2+ years22 found this helpful
L
Louise Holloway
Sole trader · 1-10 employees · Wholesale
LinkedIn verifiedUnited Kingdom
5.0
18 May 2026
Integration is the reason, not the UI
On premise deployment satisfied our data policy. It was a far shorter project than integrating a third party CRM.
Pros
On premise deployment satisfied our data policy.
Cons
The interface is well behind HubSpot and the sales team notice.
Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months14 found this helpful
Z
Zoe Kaur
Practice manager · 1-10 employees · IT services
United Kingdom
5.0
15 May 2026
Dated, but it connects
Case management means service and sales share one customer view, and sales can see live credit position from Sage 200 without leaving the record. No complaints so far.
Pros
Case management means service and sales share one customer view.
Cons
No published pricing and it comes through a partner.