QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Priya Dunmore

Office manager · 1-10 employees · Hospitality

United Kingdom

4.0

4 Dec 2025

Strong for VAT and CIS

The mobile app lets me raise an invoice from a client site, and VAT returns submit to HMRC without a single error in two years. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years39 found this helpful

Daniel Ellery

Group financial controller · 1000+ employees · Property and lettings

United Kingdom

5.0

30 Nov 2025

Reliable, if you read the small print

The mobile app lets me raise an invoice from a client site, and the bank feed categorises so well that Monday mornings are no longer a chore. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years21 found this helpful

Christopher Whitfield

Company secretary · 51-200 employees · Hospitality

United Kingdom

2.0

30 Nov 2025

Bank feed is the reason we switched

Custom reporting only really opens up on Advanced, which is a big jump, and receipt limits meant we upgraded a tier sooner than planned. The app marketplace meant our booking system connected without a developer, which is about the only positive.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 2.0
Value for money: 1.0
Customer service: 2.0
Functionality: 2.0

Used for Less than 6 months19 found this helpful

Ian Devlin

Payroll manager · 201-500 employees · Veterinary

United Kingdom

4.0

27 Nov 2025

Better automation than the last one

The mobile app lets me raise an invoice from a client site. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years39 found this helpful

Freya Nasir

Sole trader · 1-10 employees · Legal services

United Kingdom

5.0

22 Nov 2025

Reliable, if you read the small print

Moving from Sage took an afternoon and the import brought everything across. Support was on the phone in minutes rather than a ticket queue.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months21 found this helpful

Fiona Corrigan

Company secretary · 51-200 employees · Veterinary

United Kingdom

5.0

18 Nov 2025

Project profitability sold it to us

Moving from Sage took an afternoon and the import brought everything across. Support was on the phone in minutes rather than a ticket queue.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years31 found this helpful

Stephen Sinclair

Practice manager · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

13 Nov 2025

Reliable, if you read the small print

VAT returns submit to HMRC without a single error in two years. Only real gripe is that custom reporting only really opens up on Advanced, which is a big jump.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years4 found this helpful

Zoe Dunmore

Director · 1-10 employees · Construction

LinkedIn verifiedUnited Kingdom

2.0

13 Nov 2025

Better automation than the last one

Receipt limits meant we upgraded a tier sooner than planned, and custom reporting only really opens up on Advanced, which is a big jump. Project profitability on Plus tells us which jobs actually make money, which is about the only positive.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for 1-2 years4 found this helpful

Peter Bhatti

Founder · 1-10 employees · Logistics and transport

United Kingdom

4.0

10 Nov 2025

Project profitability sold it to us

VAT returns submit to HMRC without a single error in two years, and project profitability on Plus tells us which jobs actually make money. Payroll is a separate add on, so the real monthly cost is higher than it looks, but we live with it.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months4 found this helpful

Craig Stroud

Office manager · 11-50 employees · Food and beverage

United Kingdom

5.0

7 Nov 2025

Reliable, if you read the small print

The app marketplace meant our booking system connected without a developer. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months34 found this helpful